Associate Implementation Consultant

Box•New York, NY

6h•$89,000 - $110,000•Hybrid

About The Position

Box is hiring an Associate Implementation Consultant to advise large, complex enterprise customers as they transform workflows using Box's cloud content management platform. The role involves helping customers succeed by understanding their business needs, translating those needs into actionable plans, and building trusting relationships. The consultant serves as a liaison among teams with competing priorities and provides professional, persuasive, flexible, and detail-oriented customer guidance. Box employees are expected to work from their assigned office at least three days per week.

Requirements

At least 2 years of experience in software implementation or consulting.
At least 2 years of experience in the SaaS industry.
Experience leading multiple complex projects or initiatives concurrently while maintaining strong attention to detail.
Strong multitasking skills and ability to thrive in a fast-paced, changing environment.
Experience delivering customer-facing presentations.
A consistent record of working with senior leaders.
Strong listening, questioning, customer advocacy, relationship-building, communication, persuasion, flexibility, and attention-to-detail skills.

Nice To Haves

Experience working directly with banking and insurance clients to translate complex business and regulatory requirements into system configurations, data mappings, test plans, user training, and internal controls.
Hands-on experience applying AI or machine learning in financial services, such as intelligent document processing, risk insights, or workflow automation, to improve speed, accuracy, and decision-making.

Responsibilities

Advise enterprise customers throughout their business transformation initiatives.
Listen to customer needs, ask questions, and translate business requirements into actionable work.
Build trusting customer relationships and advocate for customers’ success.
Advise customers on improving their strategies, including when their current approach may not serve their best interests.
Coordinate among multiple teams with competing priorities.
Lead multiple complex projects or initiatives while maintaining attention to detail.
Deliver customer-facing presentations and work with senior leaders.