Implementation Associate

Narmi•New York, NY

1d•$80,000 - $90,000

About The Position

Narmi’s Implementation Team provides customers with an onboarding experience for the Narmi platform, including end-to-end project management and training on platform usage. The Implementation Associate helps deliver high-quality onboardings for client financial institutions, supporting deployments that are timely, thoroughly vetted, fully operational, and tailored to each institution’s needs. This role is suited to candidates who want to learn modern digital banking software operations and contribute to implementations. The associate develops expertise across Narmi’s integrated digital platform and learns how community financial institutions use it. They work closely with Project Managers during key delivery phases and collaborate regularly with Engineering, Product, and Customer Success teams.

Requirements

1–2+ years of experience in customer support, project management, or testing/QA.
A customer-obsessed mindset focused on driving client value.
Thoroughness and accuracy when completing tasks.
Excellent communication skills and comfort in customer-facing contexts.
Curiosity to learn technical products and translate deliverables into customer impact.
Ability to prioritize and execute tasks in a fast-paced, high-pressure environment.
Experience navigating routine ambiguity and taking ownership of customer issues through resolution.
B.A. or B.S. degree.

Responsibilities

Support Project Managers across critical delivery stages and partner with them to execute delivery tasks through live deployment.
Troubleshoot and validate system settings, integrations, and user flows against client criteria.
Track and resolve technical inquiries in partnership with Engineering and Product.
Prepare project documentation and testing frameworks, and maintain transparency and accountability across assigned workstreams.
Develop subject matter expertise in Narmi products and platform configurations across digital banking and account opening.
Investigate or recreate technical inquiries and assess user impact.
Provide financial institution staff with guidance about system capabilities.
Identify and advocate for improvements to configurations, testing, and the overall delivery experience.
Use AI and other process-enabled tools to extend capacity and improve internal processes and customer results.
Escalate customer feedback to improve internal awareness of financial institution staff and end-user experiences.