Implementation Associate

CureMD•North Carolina, NC

4d•Hybrid

About The Position

Implementation Associates deliver end-user training and support implementation projects in close collaboration with senior implementation staff. The role requires developing expert-level proficiency across CureMD’s product suite and transferring workflow-specific knowledge to end users on implementation projects. The position is based at CureMD’s Raleigh, North Carolina office, with a hybrid schedule of four days onsite and one day remote per week. National travel for onsite training and go-live support is required, up to 30% of the time.

Requirements

Bachelor’s degree.
1–2 years of relevant experience in EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or a related field.
Strong verbal and written communication skills, including the ability to explain information clearly to users with varying levels of technical knowledge.
Strong computer literacy, analytical and problem-solving skills, and the ability to learn new software, technical concepts, and healthcare workflows.
Willingness to travel nationally up to 30% of the time.

Nice To Haves

Experience in an ambulatory or specialty medical practice, including as a medical scribe.
Familiarity with physician billing, clinical workflows, or outpatient practice operations.
Hands-on experience or familiarity with electronic health record systems.
Excellent communication skills, strong rapport-building abilities, and an affinity for teaching and training.

Responsibilities

Develop and conduct high-quality remote or in-person training sessions with new and existing clients.
Assess individual and group training needs and customize training agendas and content to address areas of concern.
Ensure customers achieve training objectives within set timelines.
Identify, escalate, and resolve issues encountered during implementation.
Update training materials to incorporate new product features.
Conduct demonstrations to familiarize customers with new product features.
Travel nationally to deliver onsite training and go-live support.
Perform system configurations and customizations as needed in collaboration with implementation project managers.
Complete assigned project deliverables and provide additional support to project managers as needed.
Identify clients’ operational issues and configure the system to address them.
Document customer feature requests for product development.
Participate in improving training programs and materials.