Associate Implementation Specialist

Points North • Bloomington, MN

3d • $55,000 - $65,000 • Hybrid

About The Position

Points North is seeking an Associate Implementation Specialist to join its Twin Cities metro team. This client-facing role is responsible for successfully delivering the company’s technology to construction clients, with a focus on understanding client needs, advocating for those needs internally, and explaining the value of the technology to system users, senior executives, and operations managers. The specialist owns implementation projects for small-business and mid-market customers, from system configuration and training through integration scoping, project planning, and adoption. The role is based at the Bloomington, Minnesota headquarters and requires a hybrid work arrangement.

Requirements

• Client-facing experience and strong communication skills.
• Ability to work at a fast pace in an ever-changing, sometimes ambiguous environment.
• Expertise in project and/or task management and maintaining appropriate documentation.
• Demonstrable problem-solving skills and a desire to solve other people’s problems.
• Technical aptitude and ability to learn new software and technologies quickly.
• Interest in leveraging AI tools in daily workflows to create efficiencies and solutions.
• Bachelor’s degree or equivalent industry experience.
• At least 1 year of customer-facing experience within the software industry.
• Ability to work hybrid from the Bloomington, Minnesota headquarters.

Nice To Haves

• At least 1 year of SaaS implementation experience; highly preferred.
• Experience in construction, financial services, and/or payroll.
• Experience within a growing SaaS and/or software company.

Responsibilities

• Own the full customer implementation process for small-business and mid-market customers.
• Configure systems on behalf of customers.
• Run user training sessions.
• Scope data integration and product needs to support successful implementations.
• Track project time and hold clients accountable to their SLA or SOW.
• Document all client communication in HubSpot CRM.
• Set, communicate, and manage project plans and deliver work to expected timelines.
• Capture and articulate client needs to influence product features.
• Develop an understanding of partners’ systems and build relationships with partner contacts and implementation specialists.
• Become a subject matter expert on company products and set client expectations, including explaining how solutions can help clients.
• Build sustainable client relationships and trust through open, interactive communication.
• Drive and accelerate user adoption by advising clients on product features.
• Meet internal goals while maintaining high levels of customer satisfaction.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Employer-matching contributions to a SIMPLE Traditional and/or Roth IRA plan.
• Generous paid time off.
• Paid holidays.
• Volunteer Time Off (VTO).
• Professional development opportunities, including training and certifications.
• Remote or hybrid arrangements may be available depending on the role and business needs.
• Annual bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level