Associate Implementation Specialist

Points North•Bloomington, MN

1d•Hybrid

About The Position

Points North is seeking an Associate Implementation Specialist to deliver its technology successfully to construction clients. This action-oriented, client-facing role focuses on understanding client needs and advocating for them internally during implementation, while communicating the value of the company’s technology to system users, senior executives, and day-to-day operations managers. The specialist owns implementation projects for small business and mid-market customers, from system configuration and training through data integration scoping, project planning, and adoption. The position is hybrid and based at the company’s Bloomington, Minnesota headquarters.

Requirements

Client-facing experience and communication skills.
Ability to handle a fast-paced, ever-changing, and sometimes ambiguous environment.
Expertise in project and/or task management and maintaining appropriate documentation.
Demonstrable problem-solving skills and a desire to solve other people’s problems.
Technical aptitude and ability to learn new software and technologies quickly.
Interest in leveraging AI tools in daily workflows to create efficiencies and solutions.
Bachelor’s degree or equivalent industry experience.
At least 1 year of customer-facing experience within the software industry.
Ability to work hybrid from the Bloomington, Minnesota headquarters.

Nice To Haves

At least 1 year of SaaS implementation experience; highly preferred.
Experience in construction, financial services, and/or payroll.
Experience within a growing SaaS and/or software company.

Responsibilities

Own the full customer implementation process for small business and mid-market customers to ensure a smooth and successful implementation.
Configure systems on behalf of customers.
Run user training sessions.
Scope data integration and product needs.
Track project time and hold clients accountable within their SLA or SOW.
Document all client communication in HubSpot CRM.
Set, communicate, and manage project plans, and execute to expected timelines.
Capture and articulate client needs to influence product features.
Develop an understanding of partner systems and build relationships with partner contacts and implementation specialists.
Become a subject matter expert on company products and set client expectations, including explaining how solutions can help clients.
Build sustainable client relationships and trust through open, interactive communication.
Drive and accelerate user adoption by advising clients on product features.
Meet internal goals while maintaining high levels of customer satisfaction.