Imaging Center Hospitality Associate
About The Position
Fairfax Radiology Centers is seeking a part-time Imaging Center Hospitality Associate for its Advanced Imaging Center in Woodbridge, Virginia. As the first point of contact for patients and their families, the associate helps create a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The role requires professionalism, empathy, attention to detail, and adherence to the center’s standards for confidentiality, courtesy, and teamwork. The regular schedule is Saturday and Sunday, 7:00 AM to 7:30 PM, following a 3–4 week Monday-through-Friday training period. The position includes free on-site parking, a modified uniform allowance, and opportunities for growth and professional development in patient services and healthcare administration. Compensation is $19.13–$24.19, with placement based on factors including experience, education, certifications, and internal equity. The role has a structured career ladder with opportunities for professional development and increased compensation.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or hospitality experience.
- Strong interpersonal and communication skills, including the ability to demonstrate respect, empathy, and professionalism in stressful situations.
- Comfort interacting with patients while handling administrative tasks.
- Strong organizational and multitasking skills in a busy environment.
- Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
- Enthusiasm, professionalism, and a solution-oriented approach.
- Ability to move throughout the office and handle items at, above, or below desk level.
Nice To Haves
- Healthcare experience.
Responsibilities
- Greet patients and guests promptly with a friendly, professional welcome.
- Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
- Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
- Verify orders and pre-authorizations in MedInformatics (MI) and escalate discrepancies as needed.
- Maintain a clean, organized reception and waiting area.
- Monitor patient arrivals and wait times, inform patients about delays, and escalate concerns to the Radiology Center Manager when necessary.
- Answer and screen calls courteously according to FRC Phone Etiquette Rules; transfer calls or relay information as appropriate.
- Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center.
- Burn or load DVDs and release records as needed.
- Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.
Benefits
- Free on-site parking.
- Modified uniform allowance.
- Opportunities for growth and professional development in patient services and healthcare administration.
- Structured career ladder with opportunities for professional development and increased compensation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
