Hospitality Center Associate
About The Position
As caretaker of the Davidson Family Hospitality Center, the Hospitality Center Associate is the initial point of contact for families, volunteers, and visitors and helps maintain a welcoming, supportive environment. The role includes front-desk and lobby oversight, greeting and assisting guests, coordinating check-ins with Social Workers and other Hospital staff, and handling phones, email, records, and other administrative tasks. The associate also monitors facility maintenance needs and supplies, provides volunteer support, cleans identified guest rooms—typically one or two per shift—and performs basic upkeep of the facility’s interior and exterior. The position requires adherence to Kootenai Health policies, confidentiality guidelines, and safety protocols. Regular and predictable attendance is an essential job function.
Requirements
- Must be at least 18 years of age.
- Ability to navigate escalated situations with a positive attitude.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, and Outlook), basic IT equipment, and learning new software tools.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to lift or move up to 35 pounds.
- Ability to maintain a standing and/or sitting position.
- Ability to stoop, crouch, or bend and reach arms above or below shoulder height.
- Possible exposure to bloodborne pathogens.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in customer service, administrative support, or hospitality roles preferred.
Responsibilities
- Monitor the front desk and lobby to maintain cleanliness, organization, and a welcoming atmosphere.
- Greet visitors, families, volunteers, and donors and assist with inquiries, check-ins, and general support.
- Coordinate guest check-ins with Social Workers and other Hospital staff.
- Monitor the facility for repairs, maintenance issues, and supply needs, and notify appropriate parties when resolution is required.
- Maintain accurate records of guest information, reservations, donations, and other relevant data, and generate reports as required.
- Perform administrative tasks, including phone and email correspondence.
- Respond to volunteer questions, provide support, and assist with volunteer tasks as needed.
- Clean identified guest rooms each shift, typically one or two rooms, including changing linens, making beds, cleaning bathrooms, disposing of waste, and restocking supplies.
- Provide basic upkeep of the facility’s interior and exterior as needed.
- Follow Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols.
- Maintain regular and predictable attendance.
- Meet the age-specific needs of the assigned unit.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
- Benefits begin on the first of the month following 30 days of employment.
- Dental, vision, life, and pet insurance.
- Telemedicine and wellbeing resources available to all employees.
- Tuition assistance after 90 days.
- Retirement plans with pre-tax and Roth options and employer matching from 3% to 6%.
- Competitive pay, plus night, weekend, and PRN shift differentials.
- Award-winning wellness program with coaching and financial wellness resources.
- Free or discounted access to fitness centers and premium wellbeing apps.
- PerkSpot discounts with deals in more than 25 categories.
- Employee referral bonus program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
