Imaging Center Hospitality Associate

FRC • Lansdowne, VA

22h • Onsite

About The Position

Fairfax Radiology Centers is hiring an Imaging Center Hospitality Associate to serve as a first point of contact for patients and their families. The role focuses on providing a welcoming, seamless, and supportive patient experience while balancing hospitality with accuracy, professionalism, empathy, and attention to detail. The associate is expected to uphold the organization’s Imaging Center Hospitality Standards, including confidentiality, courtesy, and teamwork.

This is a full-time, benefitted position. The posting identifies the location as Lansdowne, Virginia, and also states that the position is located at the Springfield Imaging Center. The schedule is Monday through Friday, 2:30 PM to 11:00 PM, with no weekends, major holidays, or call. Compensation is listed as $19.13–$24.19, with placement based on qualifications and experience. The position has a structured career ladder offering opportunities for professional development and increased compensation.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or hospitality experience.
• Strong interpersonal and communication skills, including the ability to demonstrate respect, empathy, and professionalism in stressful situations.
• Comfort interacting with patients while handling administrative tasks.
• Strong organizational and multitasking skills in a busy environment.
• Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
• Enthusiasm, professionalism, and a solution-oriented approach.
• Ability to move throughout the office and handle items at, above, and below desk level.

Nice To Haves

• Healthcare experience is a plus.

Responsibilities

• Greet patients and guests promptly and provide a friendly, professional welcome.
• Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
• Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
• Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
• Maintain a clean, organized reception and waiting area.
• Monitor patient arrivals and wait times, keep patients informed about delays, and escalate concerns to the Radiology Center Manager when necessary.
• Answer and screen calls courteously in accordance with FRC Phone Etiquette Rules; transfer calls or relay information as appropriate.
• Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center.
• Provide additional support, such as burning or loading DVDs and releasing records.
• Uphold confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.

Benefits

• Uniform allowance
• Shift differentials
• Generous paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employer-paid short- and long-term disability insurance
• Profit sharing plan
• Tuition reimbursement
• Opportunities for growth and professional development in patient services and healthcare administration
• Free on-site parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED