Imaging Center Hospitality Associate

Fairfax Radiology Centers (FRC), LLC•Lansdowne, VA

2d•$19 - $24•Onsite

About The Position

Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate to serve as the first point of contact for patients and their families. The role focuses on providing a welcoming, seamless, and supportive patient experience while balancing hospitality with accuracy, professionalism, empathy, and attention to detail. The associate upholds the center’s hospitality standards, including confidentiality, courtesy, and teamwork. The position is described as full-time and benefitted. The listed schedule is Monday through Friday, 2:30 PM–11:00 PM, with no weekends, major holidays, or call. The posting identifies the position as being in Lansdowne, Virginia, but also says it is located at the Springfield Imaging Center. Compensation is listed at $19.13–$24.19, with placement based on qualifications and experience, including experience, education, certifications, and internal equity. The role includes a structured career ladder offering opportunities for professional development and increased compensation.

Requirements

High school diploma or GED.
At least 1 year of customer service or hospitality experience.
Strong interpersonal and communication skills, including the ability to demonstrate respect, empathy, and professionalism in stressful situations.
Comfort interacting with patients while handling administrative tasks.
Strong organizational and multitasking skills in a busy environment.
Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
Enthusiasm, professionalism, and a solution-oriented approach.
Ability to move throughout the office and handle items at, above, or below desk level.

Nice To Haves

Healthcare experience is a plus.

Responsibilities

Greet patients and guests promptly with a friendly, professional welcome.
Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
Register patients accurately in RIS, scan required documents, and maintain data integrity for billing and claims.
Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
Keep the reception and waiting areas clean and organized.
Monitor patient arrivals and wait times, inform patients about delays, and escalate concerns to the Radiology Center Manager when necessary.
Answer and screen calls courteously according to FRC Phone Etiquette Rules; transfer calls or relay information as appropriate.
Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center.
Provide additional support, such as burning or loading DVDs and releasing records.
Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.

Benefits

Uniform allowance.
Shift differentials.
Generous paid time off.
Paid holidays.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Employer-paid short- and long-term disability insurance.
Profit sharing plan.
Tuition reimbursement.
Opportunities for growth and professional development in patient services and healthcare administration.
Free on-site parking.