Imaging Center Hospitality Associate - Part-time

FRC • Woodbridge, VA

3d • Onsite

About The Position

Fairfax Radiology Centers is seeking a part-time Imaging Center Hospitality Associate for its Advanced Imaging Center in Woodbridge, Virginia. As the first point of contact for patients and their families, the associate helps provide a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The role requires professionalism, empathy, attention to detail, and adherence to the center’s hospitality standards for confidentiality, courtesy, and teamwork.

The regular schedule is Saturday and Sunday, 7:00 AM to 7:30 PM, following a 3–4 week Monday-through-Friday training period. The position includes free on-site parking, a modified uniform allowance, and opportunities for growth and professional development in patient services and healthcare administration. Compensation is $19.13–$24.19, with placement based on qualifications and experience. A structured career ladder offers opportunities for professional development and increased compensation.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or hospitality experience.
• Strong interpersonal and communication skills, with the ability to demonstrate respect, empathy, and professionalism in stressful situations.
• Comfort interacting with patients while handling administrative tasks.
• Strong organizational and multitasking skills in a busy environment.
• Computer proficiency, including the ability to toggle between multiple screens and use a keyboard efficiently.
• Enthusiasm, professionalism, and a solution-oriented approach.
• Ability to move throughout the office and handle items at, above, and below desk level.

Nice To Haves

• Healthcare experience.

Responsibilities

• Greet patients and guests promptly and provide a friendly, professional welcome.
• Assist patients with check-in, including collecting identification, orders, insurance information, and payments.
• Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
• Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
• Maintain a clean, organized reception and waiting area.
• Monitor patient arrivals and wait times, inform patients of delays, and escalate concerns to the Radiology Center Manager when necessary.
• Answer and screen calls courteously according to FRC Phone Etiquette Rules; transfer calls or relay information as appropriate.
• Assist with same-day scheduling, walk-in x-rays, and other exams within the center.
• Provide additional support, such as burning or loading DVDs and releasing records.
• Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.
• Uphold the center’s hospitality standards, including courtesy and teamwork.

Benefits

• Uniform allowance, described as a modified uniform allowance in the schedule section.
• Free on-site parking.
• Opportunities for growth and professional development in patient services and healthcare administration.
• Structured career ladder with opportunities for professional development and increased compensation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED