Hospitality Associate, Part Time

Children's National Hospital

10d • $18 - $35 • Onsite

About The Position

The Hospitality Associate is responsible for patient meal (MyDining) service, securing patient meal selections and special requests through telephone or face-to-face interactions. The role uses current patient orders and information systems to support accurate meal service, respond to patient needs, and coordinate with nursing and departmental staff. It also includes preparing, assembling, and delivering unit floor stock and patient nourishments, maintaining patient information, and assisting dietitians with monitoring specified patients.

The associate maintains professional communication and follows department, institutional, and regulatory safety and sanitation standards. Responsibilities include following patient identification and hand-washing practices, removing expired nourishment-room items and documenting their removal, and actively promoting safety for patients, families, visitors, and coworkers.

Requirements

• High school diploma or GED.
• At least 1 year of related healthcare foodservice experience or comparable serving/customer service experience.
• Ability to translate written instructions into accurate patient meals.
• Knowledge of general nutrition and ability to interpret special dietary needs into food items using a reference manual.
• Ability to accurately measure portions of special products.
• Ability to perform basic information technology data-entry and printing functions.

Responsibilities

• Communicate pertinent information to a supervisor, manager, or director, and use appropriate communication with patients, nursing staff, other staff, and visitors.
• Receive and use accurate, current patient meal or formula orders and information in CNMC and MyDining systems.
• Take patient menu selections by phone, confirm needs and requests, and discuss patient needs and tray delivery times with nursing or departmental associates.
• Offer permitted menu alternatives that account for prescribed diets, allergies, sensitivities, and cultural, ethnic, or religious preferences.
• Review patient listings and diet information, clarify patient orders as appropriate, and communicate patient, meal-cart, or unit needs to the Nutrition Coordinator or supervisor.
• Respond to patient concerns or complaints promptly, resolving them or reporting when assistance is needed.
• Prepare, assemble, and deliver unit floor stock and patient nourishments.
• Maintain accurate patient information and assist dietitians in monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
• Comply with departmental, institutional, and regulatory safety and sanitation standards.
• Remove expired items from nourishment-room refrigerators and document the removal according to policy.
• Follow National Patient Safety Goals related to patient identification and hand washing.
• Speak up about unsafe behavior or performance, validate information used for decisions and documentation, and pause to resolve uncertainty.
• Communicate clearly, accurately, and promptly, and promote safety for patients, families, visitors, and coworkers.
• Attend to details and self-check behavior and performance using Stop, Think, Act, and Review.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan and healthcare and dependent-care spending accounts.
• Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED