Imaging Center Hospitality Associate

FRC•Springfield, VA

22h•Onsite

About The Position

Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate for its Springfield Imaging Center in Springfield, Virginia. As the first point of contact for patients and their families, the associate helps create a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The role requires professionalism, empathy, attention to detail, confidentiality, courtesy, and teamwork. This is a full-time, benefitted position scheduled Monday through Friday, 7:30 AM to 4:00 PM, with no weekends, major holidays, or call. The position offers an hourly compensation range of $19.13 to $24.19, with placement based on factors such as experience, education, certifications, and internal equity. A structured career ladder provides opportunities for professional development and increased compensation.

Requirements

High school diploma or GED.
At least one year of customer service or hospitality experience.
Strong interpersonal and communication skills, including the ability to demonstrate respect, empathy, and professionalism in stressful situations.
Comfort interacting with patients while handling administrative tasks.
Strong organizational and multitasking skills in a busy environment.
Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
Enthusiasm, professionalism, and a solution-oriented approach.
Ability to move throughout the office and handle items at, above, and below desk level.

Nice To Haves

Healthcare experience.

Responsibilities

Greet patients and guests promptly with a friendly, professional welcome.
Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
Register patients accurately in RIS, scan documents, and maintain data integrity for billing and claims.
Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
Keep reception and waiting areas clean and organized to support a comfortable, patient-focused environment.
Monitor patient arrivals and wait times, inform patients about delays, and escalate concerns to the Radiology Center Manager when necessary.
Answer and screen calls courteously according to FRC Phone Etiquette Rules, transferring calls or relaying information as appropriate.
Assist with same-day scheduling, walk-in x-rays, and other exams within the center.
Provide additional support, including burning or loading DVDs and releasing records.
Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.
Uphold Imaging Center Hospitality Standards in patient service.