Imaging Center Hospitality Associate
About The Position
Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate for its Centreville Imaging Center. As the first point of contact for patients and their families, this role provides a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The associate upholds Imaging Center Hospitality Standards, including confidentiality, courtesy, and teamwork. This is a full-time, benefitted position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends, major holidays, or call. The compensation range is $19.13–$24.19, with placement based on qualifications and experience, including experience, education, certifications, and internal equity. A structured career ladder offers opportunities for professional development and increased compensation as the employee advances.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or hospitality experience.
- Strong interpersonal and communication skills, with the ability to demonstrate respect, empathy, and professionalism in stressful situations.
- Comfort interacting with patients while handling administrative tasks.
- Strong organizational and multitasking skills in a busy environment.
- Computer proficiency, including the ability to toggle between multiple screens and use a keyboard efficiently.
- Enthusiasm, professionalism, and a solution-oriented approach.
- Ability to move throughout the office and handle items at, above, and below desk level.
Nice To Haves
- Healthcare experience.
Responsibilities
- Greet patients and guests promptly with a friendly, professional welcome.
- Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
- Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
- Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
- Maintain a clean, organized reception and waiting area.
- Monitor patient arrivals and wait times, inform patients of delays, and escalate concerns to the Radiology Center Manager when necessary.
- Answer and screen calls courteously according to FRC Phone Etiquette Rules, transferring calls or relaying information as appropriate.
- Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center.
- Burn or load DVDs and release records as additional support tasks.
- Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.
- Uphold Imaging Center Hospitality Standards through confidentiality, courtesy, and teamwork.
Benefits
- Uniform allowance
- Paid time off (PTO)
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employer-paid short- and long-term disability insurance
- Profit-sharing plan
- Tuition reimbursement
- Opportunities for growth and professional development in patient services and healthcare administration
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
