Imaging Center Hospitality Associate

FRC•Centreville, VA

4d•Onsite

About The Position

Fairfax Radiology Centers is hiring a full-time Imaging Center Hospitality Associate at its Centreville Imaging Center. As the first point of contact for patients and their families, the associate provides a welcoming, seamless, and supportive experience while maintaining professionalism, empathy, attention to detail, confidentiality, courtesy, and teamwork. The role combines patient hospitality with accurate administrative work and requires compliance with the center’s hospitality standards and applicable regulations. The position works Monday through Friday, 8:30 AM to 5:00 PM, with no weekends, major holidays, or call. The compensation range is $19.13–$24.19, based on qualifications and experience. A structured career ladder offers opportunities for professional development and increased compensation. Placement within the range is based on factors including experience, education, certifications, and internal equity.

Requirements

High school diploma or GED.
At least 1 year of customer service or hospitality experience.
Strong interpersonal and communication skills, including the ability to demonstrate respect, empathy, and professionalism in stressful situations.
Comfort interacting with patients while handling administrative tasks.
Strong organizational and multitasking skills in a busy environment.
Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
Enthusiasm, professionalism, and a solution-oriented approach.
Ability to move throughout the office and handle items at, above, or below desk level.

Nice To Haves

Healthcare experience.

Responsibilities

Greet patients and guests promptly and provide a friendly, professional welcome.
Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
Verify orders and pre-authorizations in MedInformatics (MI) and escalate discrepancies as needed.
Maintain a clean, organized reception and waiting area.
Monitor patient arrivals and wait times, inform patients of delays, and escalate concerns to the Radiology Center Manager when necessary.
Answer and screen calls courteously according to FRC Phone Etiquette Rules, transferring calls or relaying information as appropriate.
Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center.
Provide support tasks such as burning or loading DVDs and releasing records.
Uphold confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.