Imaging Center Hospitality Associate
About The Position
Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate for its Springfield Imaging Center. As the first point of contact for patients and families, this role helps provide a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The associate is expected to uphold the center’s hospitality standards, including confidentiality, courtesy, and teamwork. This is a full-time, benefitted position, scheduled Monday through Friday from 7:30 AM to 4:00 PM, with no weekends, major holidays, or call. The compensation range is $19.13–$24.19, with placement based on experience, education, certifications, and internal equity. A structured career ladder offers opportunities for professional development and increased compensation.
Requirements
- High school diploma or GED.
- At least one year of customer service or hospitality experience.
- Strong interpersonal and communication skills, including respect, empathy, and professionalism in stressful situations.
- Ability to interact with patients while handling administrative tasks.
- Strong organizational and multitasking skills in a busy environment.
- Computer proficiency, including toggling between multiple screens and efficient keyboard use.
- Enthusiasm, professionalism, and a solution-oriented approach.
- Ability to move throughout the office and handle items at, above, or below desk level.
Nice To Haves
- Healthcare experience.
Responsibilities
- Greet patients and guests promptly and provide a friendly, professional welcome.
- Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
- Register patients accurately in RIS, scan documents, and maintain data integrity for billing and claims.
- Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
- Maintain a clean, organized reception and waiting area.
- Monitor arrivals and wait times, keep patients informed about delays, and escalate concerns to the Radiology Center Manager when necessary.
- Answer and screen calls courteously according to FRC Phone Etiquette Rules, and transfer calls or relay information as appropriate.
- Assist with same-day scheduling, walk-in x-rays, and other exams within the center.
- Perform support tasks such as burning or loading DVDs and releasing records.
- Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.
Benefits
- Uniform allowance
- Generous paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employer-paid short- and long-term disability insurance
- Profit sharing plan
- Tuition reimbursement
- Opportunities for growth and professional development in patient services and healthcare administration
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
