Imaging Center Hospitality Associate - Mid-day shift

FRC•Lansdowne, VA

4d•Onsite

About The Position

Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate for its Lansdowne Imaging Center. As the first point of contact for patients and their families, this role provides a welcoming, seamless, and supportive experience while balancing hospitality with accuracy. The associate upholds the center’s hospitality standards, including confidentiality, courtesy, and teamwork. This is a full-time, benefitted position scheduled Monday through Friday, 10:00 AM to 6:30 PM. The role does not require weekends, major holidays, or call. Compensation is $19.13–$24.19, based on qualifications and experience. A structured career ladder offers opportunities for professional development and increased compensation.

Requirements

High school diploma or GED.
At least 1 year of customer service or hospitality experience.
Strong interpersonal and communication skills, including the ability to show respect, empathy, and professionalism in stressful situations.
Comfort interacting with patients while handling administrative tasks.
Strong organizational and multitasking skills in a busy environment.
Computer proficiency, ability to toggle between multiple screens, and efficient keyboard use.
Enthusiasm, professionalism, and a solution-oriented approach.
Ability to move throughout the office and handle items at, above, or below desk level.

Nice To Haves

Healthcare experience.

Responsibilities

Greet patients and guests promptly with a friendly, professional welcome.
Assist patients with check-in, including obtaining identification, orders, insurance information, and payments.
Register patients accurately in RIS, scan necessary documents, and maintain data integrity for billing and claims.
Verify orders and pre-authorizations in MedInformatics (MI), escalating discrepancies as needed.
Keep the reception and waiting areas clean and organized.
Monitor patient arrivals and wait times, inform patients of delays, and escalate concerns to the Radiology Center Manager when necessary.
Answer and screen calls courteously according to FRC Phone Etiquette Rules; transfer calls or relay information as appropriate.
Assist with same-day scheduling, walk-in x-rays, and other exams within the center.
Provide additional support, such as burning or loading DVDs and releasing records.
Maintain confidentiality and comply with OSHA, HIPAA, and other federal and state regulations.