Imaging Center Hospitality Associate - Float Pool

Fairfax Radiology Centers (FRC), LLC•Fairfax, VA

1d•$19 - $26

About The Position

Fairfax Radiology Centers is hiring a full-time Imaging Center Hospitality Associate for its Float Pool. The associate is the first point of contact for patients and visitors, creating a welcoming and reassuring experience while supporting registration and daily administrative operations. The role works across imaging centers and helps patients from arrival through departure, balancing compassionate customer service with accuracy and efficiency in a fast-paced healthcare setting. The position is scheduled Monday through Friday, with an eight-hour shift between 7:00 AM and 5:30 PM. The posting also lists a Monday–Friday schedule of 8:00 AM–4:30 PM. Weekends, holidays, and call are not required. Compensation is $19.13–$25.88 per hour, with placement based on qualifications and experience. A structured career ladder offers opportunities for professional development and increased compensation.

Requirements

High school diploma or GED.
At least one year of customer service or hospitality experience.
Strong interpersonal and communication skills.
Basic computer proficiency and ability to navigate multiple software applications.
Excellent organizational and multitasking abilities.

Nice To Haves

Healthcare, medical office, or patient registration experience.
Experience with insurance verification or patient scheduling.
Familiarity with electronic medical records or healthcare registration systems.

Responsibilities

Greet patients and visitors warmly and professionally, creating a welcoming and supportive environment for patients and families.
Register patients accurately using the Radiology Information System (RIS).
Collect identification, physician orders, insurance information, and payments.
Scan and maintain patient documentation to support billing accuracy.
Verify orders and pre-authorizations and escalate discrepancies when appropriate.
Monitor patient arrivals and appointment status, communicate delays, and assist with same-day scheduling requests, walk-in X-rays, and other patient needs.
Help maintain an efficient and organized patient experience throughout the day.
Answer incoming calls using professional phone etiquette, route calls, and relay messages appropriately.
Burn or load imaging DVDs and assist with medical record requests.
Maintain a clean and organized reception and waiting area.
Safeguard confidential patient information and follow HIPAA, OSHA, and organizational policies.
Demonstrate professionalism and accountability in every interaction.