Coordinator, Global Forwarding

Livingston International•New Orleans, LA

4d•$19 - $29

About The Position

The IFTS Coordinator is responsible for intermediate-level shipment scheduling, troubleshooting, delivery coordination, processing transactions through completion, and providing rate quotes. The role supports the physical movement of cargo by handling documentation, coordinating with customers, vendors, overseas offices, and internal teams, and ensuring that shipments are completed efficiently and within required deadlines. The coordinator helps maintain customer service and account profitability by identifying cost-effective shipment solutions, negotiating vendor pricing, quoting clients, and forwarding upselling opportunities to management. The position also involves developing and maintaining client SOPs, entering shipment financial information for billing, supporting team operations, and building knowledge of shipping processes and government regulations through cross-training. This is a full-time position located in New Orleans, Louisiana. The stated good-faith base salary range is $18.83–$29.09 USD. Livingston describes its culture as flexible, growth-oriented, inclusive, and collaborative, and notes that its total rewards package includes incentive opportunities, benefits, and professional development.

Requirements

At least 1 year of experience.
High school diploma, GED, or equivalent.
Strong customer service skills and the ability to communicate effectively by phone and email with clients, vendors, coworkers, government agencies, and industry partners on time-sensitive tasks.
Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
Highly motivated, detail-oriented, and dedicated to high-quality customer service.
Sound decision-making skills and the ability to learn, adapt, and thrive under pressure.
Strong organizational and time-management skills, including the ability to multitask.

Responsibilities

Process documentation for the physical movement of cargo and identify discrepancies or issues.
Suggest process improvements and proactive measures to meet customer expectations.
Develop and maintain effective working relationships with internal departments, vendors, and overseas agents.
Create, update, and execute SOPs for new and existing clients.
Enter applicable shipment financial components to support accurate customer billing.
Meet department and customer KIP and SOP deadlines.
Coordinate with support staff, overseas offices, and third parties to support efficiency, customer service, and relationship development.
Identify and forward upselling opportunities to the manager.
Identify cost-effective shipment solutions based on client-specific needs.
Maintain relationships with current vendors and overseas agents.
Maintain account profitability and seek revenue and profit margin opportunities by negotiating vendor pricing and quoting clients.
Assist team members to ensure timely completion of work.
Participate in daily operations, including setting priorities, organizing and scheduling work, and problem-solving.
Communicate client issues or changes to the next level.
Develop knowledge of shipping processes and government regulations through cross-training.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.