Account Manager - Global Forwarding
About The Position
C.H. Robinson is seeking an Account Manager for its Global Forwarding business to drive growth, retention, and long-term customer success across a select portfolio. The role builds trusted relationships with customer stakeholders, identifies opportunities, and delivers strategic logistics solutions that help customers optimize global supply chains while expanding business with C.H. Robinson. The Account Manager partners cross-functionally to lead account strategy, uncover growth opportunities, and ensure execution that delivers measurable results for customers and the organization. The role uses a hybrid schedule, with on-site collaboration two days per week and remote work three days per week. Travel may be required up to 25% domestically or internationally.
Requirements
- High school diploma or GED.
- Minimum 2 years of Global Forwarding experience.
- Ability to travel up to 25% domestically or internationally.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Strong analytical and problem-solving skills, including the ability to adapt to changing tasks and customer needs and make data-driven decisions.
- Ability to thrive under deadlines, work in a team environment, and deliver independent results.
- Strong prioritization and multitasking skills, with a sense of urgency.
- Strong written and verbal communication skills, including proficiency presenting to internal and external audiences.
- Experience collaborating with multiple stakeholders at varying organizational levels, internally and externally.
- Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systems.
- Proficiency in Microsoft Office Suite programs.
- Values a diverse and inclusive work environment.
Responsibilities
- Retain, grow, and strategically manage a portfolio of customer accounts.
- Build relationships with customer contacts at multiple levels to deepen engagement and uncover business needs.
- Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
- Present strategic solutions that increase customer value, expand services, and support long-term account retention.
- Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
- Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
- Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
- Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
- Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
- Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account, including employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps; Paid Time Off for other U.S. and Canada employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
