Account Manager - Global Forwarding

C.H. Robinson•Woburn, MA

2d•Hybrid

About The Position

C.H. Robinson is seeking an Account Manager in its Global Forwarding business to drive growth, retention, and long-term customer success across a select customer portfolio. The role builds trusted relationships with key stakeholders, identifies opportunities, and delivers strategic logistics solutions that help customers optimize global supply chains while expanding business with C.H. Robinson. The Account Manager partners cross-functionally to lead account strategy, uncover growth opportunities, and ensure strong execution and measurable results. The position follows a hybrid schedule, with on-site collaboration two days per week and remote work three days per week. Travel of up to 25%, domestically or internationally, is required. Applications are reviewed on an ongoing basis. The compensation range is $59,600 to $124,600 in base pay. Individual pay depends on job-related skills, experience, and relevant education or training; the stated range excludes additional variable compensation.

Requirements

High school diploma or GED.
Minimum 2 years of Global Forwarding experience.
Ability to travel up to 25% domestically or internationally.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Strong analytical and problem-solving skills, including adapting to changing tasks and customer needs and making data-driven decisions.
Ability to thrive under deadlines, work in a team environment, and deliver independent results.
Strong prioritization and multitasking skills, with a sense of urgency.
Strong written and verbal communication skills, including proficiency presenting to internal and external audiences.
Experience collaborating with multiple stakeholders across organizational levels, internally and externally.
Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systems.
Proficiency in Microsoft Office Suite.
Values a diverse and inclusive work environment.

Responsibilities

Retain, grow, and strategically manage a portfolio of customer accounts.
Build relationships with customer contacts at multiple levels to deepen engagement and uncover business needs.
Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities.
Present strategic solutions that increase customer value, expand services, and support long-term account retention.
Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services.
Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations.
Support new business implementation, including account setup, documentation, compliance requirements, and c-codes.
Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics.
Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals.
Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results.