About The Position
The Global Freight Forwarding (GFF) Enterprise International Account Manager manages, retains, and grows a portfolio of strategic multinational customers within UPS Global Freight Forwarding. The role is the primary commercial relationship owner for assigned enterprise accounts and is responsible for customer satisfaction, revenue growth, profitability, and long-term strategic alignment across international air freight, North American Air Freight, ocean, and customs brokerage. The manager represents the voice of the customer internally and draws on UPS’s global network, products, and capabilities to develop tailored logistics solutions. The position involves consultative selling, executive relationship management, cross-functional leadership, and knowledge of international trade and transportation.
Requirements
- 5–10+ years of experience in logistics, freight forwarding, supply chain, transportation, or enterprise sales.
- Proven success managing large strategic or multinational customer accounts.
- Experience with global air freight, ocean freight, customs brokerage, or supply chain solutions.
- Demonstrated success growing revenue within complex enterprise accounts.
- Knowledge of strategic account management, enterprise sales, relationship development, consultative selling, and solution design.
- Knowledge of international logistics and transportation, financial and commercial matters, negotiation, contract management, data analysis, KPI management, and cross-functional leadership.
- Knowledge of global trade regulations and customs requirements.
- Experience with CRM platforms such as Salesforce or equivalent.
- Experience leading multinational customer engagements.
- Understanding of freight forwarding pricing and procurement processes.
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Bachelor’s degree in Business, Supply Chain, Logistics, International Business, Marketing, or a related field preferred; equivalent combinations of education and experience may be considered.
Responsibilities
- Serve as the primary commercial contact for assigned enterprise global freight forwarding customers.
- Build and maintain relationships with customer stakeholders across logistics, procurement, supply chain, transportation, and executive leadership.
- Conduct regular business reviews to assess performance, identify opportunities, and strengthen customer partnerships.
- Understand customers’ business objectives, supply chain challenges, and strategic priorities.
- Execute account growth strategies to increase revenue, profitability, and share of wallet.
- Identify and pursue opportunities across the Global Freight Forwarding portfolio of services.
- Lead account planning and pipeline development activities.
- Drive retention and expansion within existing customer organizations.
- Develop and maintain comprehensive account plans for assigned enterprise customers.
- Coordinate cross-functional teams to support customer objectives and solution implementation.
- Lead customer strategy discussions, opportunity reviews, and growth initiatives.
- Monitor market conditions, trade developments, and competitive activity affecting customer supply chains.
- Partner with Product, Pricing, Operations, Customs Brokerage, Trade Management, Finance, and Implementation teams.
- Collaborate with regional and global stakeholders to support multinational customer requirements.
- Present account strategies and business reviews to internal leadership teams.
- Advocate for customer needs while maintaining alignment with business objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
