Global Freight Forwarding Enterprise International Account Manager (FLEXIBLE LOCATION)

UPS Supply Chain Solutions•Dallas, TX

About The Position

The Global Freight Forwarding Enterprise International Account Manager manages, retains, and grows a portfolio of strategic multinational customers within UPS Global Freight Forwarding. This role is the primary commercial relationship owner for assigned enterprise accounts and is responsible for customer satisfaction, revenue growth, profitability, and long-term strategic alignment across international air freight, North American Air Freight, ocean freight, and customs brokerage. The Account Manager represents the customer internally and uses UPS’s global network, products, and capabilities to develop tailored logistics solutions that create value for both customers and UPS. The role requires consultative selling, executive relationship management, cross-functional leadership, and knowledge of international trade and transportation.

Requirements

5–10+ years of experience in logistics, freight forwarding, supply chain, transportation, or enterprise sales.
Proven success managing large strategic or multinational customer accounts.
Experience with global air freight, ocean freight, customs brokerage, or supply chain solutions.
Demonstrated success growing revenue within complex enterprise accounts.
Knowledge of strategic account management, enterprise sales, and relationship development.
Knowledge of consultative selling and solution design.
Knowledge of international logistics and transportation.
Financial and commercial acumen.
Executive presentation and communication skills.
Negotiation and contract management skills.
Data analysis and KPI management skills.
Cross-functional leadership skills.
Knowledge of global trade regulations and customs requirements.
Experience with CRM platforms such as Salesforce or equivalent.
Experience leading multinational customer engagements.
Understanding of freight forwarding pricing and procurement processes.
Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, International Business, Marketing, or a related field preferred.

Responsibilities

Serve as the primary commercial contact for assigned enterprise global freight forwarding customers.
Develop and maintain relationships with customer stakeholders in logistics, procurement, supply chain, transportation, and executive leadership.
Conduct regular business reviews to assess performance, identify opportunities, and strengthen partnerships.
Understand customer business objectives, supply chain challenges, and strategic priorities.
Execute account growth strategies to increase revenue, profitability, and share of wallet.
Identify and pursue opportunities across the Global Freight Forwarding portfolio of services.
Lead account planning and pipeline development activities.
Drive retention and expansion within existing customer organizations.
Develop and maintain comprehensive account plans for assigned enterprise customers.
Coordinate cross-functional teams to support customer objectives and solution implementation.
Lead customer strategy discussions, opportunity reviews, and growth initiatives.
Monitor market conditions, trade developments, and competitive activity affecting customer supply chains.
Partner with Product, Pricing, Operations, Customs Brokerage, Trade Management, Finance, and Implementation teams.
Collaborate with regional and global stakeholders to support multinational customer requirements.
Present account strategies and business reviews to internal leadership teams.
Advocate for customer needs while maintaining alignment with business objectives.