Gateway Coordinator Re-Forwarding
About The Position
The Gateway Coordinator serves as the central coordination point for reforwarding shipments moving through the LAX Gateway. This hands-on operations role owns shipment timelines and coordinates communication and execution across Origin, Airlines, Imports, Warehouse Operations, and Exports. The role is responsible for efficient, compliant, and profitable movement of in-transit cargo while delivering strong customer service, supporting branch operations, coordinating with carriers and warehouse teams, and improving shipment performance. The position supports a dynamic operational environment. Schedules vary with shipment activity, airline schedules, customer requirements, and operational demands. Flexibility is required, including weekends, holidays, early mornings, evenings, extended shifts, and responses to urgent operational issues outside standard business hours. Mandatory overtime may be required during peak seasons. The position is based at Apollo Freight LAX in Los Angeles, California. The job description may be updated or revised to meet operational needs. Employment is at will. HPL Apollo LLC is an equal opportunity employer and considers qualified applicants, including those with criminal histories, in accordance with applicable law.
Requirements
- High school diploma or an associate degree in Logistics or Supply Chain, or 2–3 years of hands-on air freight operations experience.
- Strong understanding of air freight operations, airline booking processes, cargo handling, and shipment connectivity.
- Experience handling temperature-sensitive and perishable cargo.
- Spanish required or strongly preferred.
- Excellent communication, negotiation, organizational, and problem-solving skills.
- Proficiency with CargoWise, airline cargo systems, Microsoft Office, and operational reporting tools.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Schedule flexibility, including availability to work weekends and holidays.
- Availability for early morning, evening, or extended shifts when required, and to respond to urgent operational issues outside standard business hours.
- Ability to work mandatory overtime during peak seasons.
Nice To Haves
- Cargowise and airline booking system experience preferred.
- Experience with flowers, perishables, or cold chain logistics strongly preferred.
- Spanish language skills are strongly preferred.
Responsibilities
- Oversee reforwarding shipments through LAX, coordinate bookings, monitor flight schedules and connectivity, and maintain visibility of gateway shipments.
- Monitor cargo status and shipment milestones, identify potential delays, proactively address operational issues, and escalate risks involving missed cut-offs, connections, or service failures.
- Provide timely shipment status updates to customers, internal teams, and other stakeholders.
- Coordinate with Import, Export, and Warehouse Operations to ensure shipments are cleared, recovered, processed, prepared, and delivered according to timelines, customer SOPs, and airline requirements.
- Monitor SOP compliance, communicate priorities, and escalate exceptions.
- Prepare and provide shipment documents, labels, routing instructions, and operational paperwork required for reforwarding.
- Coordinate timely retrieval of shipments from airlines and ground handling facilities with the Imports team.
- Work with Warehouse Operations to monitor inbound freight breakdown, pre-cooling, labeling, ULD build-up, and export preparation.
- Align shipment priorities and warehouse readiness with cut-off times and airline schedules to support on-time departures.
- Work with the Imports team to obtain and manage CBP Form 7512 documentation for in-transit freight and ensure shipments are processed for re-export in accordance with applicable customs and regulatory requirements.
- Track and report on-time performance, connection success, service exceptions, carrier performance, and warehouse cut-off compliance.
- Invoice shipments, forward billing documents to clients in a timely manner, and ensure revenue and shipment charges are captured correctly.
- Support carrier and warehouse coordination, branch operations, customer service, and continuous improvement in shipment performance.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional development and career advancement within a growing international company.
- Collaborative work environment focused on innovation and excellence in perishable logistics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
