Identity & Drv Cred Spec 1 MSA- Warner Robins

Georgia Department of Revenue•Warner Robins, GA

3d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 for a Major Service Area customer service center in Warner Robins. DDS’s mission is to provide secure driver and identity credentials with excellence and respect. The role serves a diverse public, processing credentials and examinations in accordance with state laws and established guidelines. It requires friendly, patient, accurate, and efficient customer service and attention to detail. Staff in high-volume centers may encounter irate customers, injuries, sick customers, and road-test incidents, and may serve as team lead to lower-level staff. The position is full-time, with annual compensation of $32,000 plus a $3,500 MSA supplement. DDS offers career mobility: employees with satisfactory performance may advance from Identity and Driver Credential Specialist 1 to Specialist 2, with a stated 10% increase. Additional stated payments are listed after 12 months and at promotion after 18 months. The MSA supplement applies to team members assigned to qualifying high-volume centers and may be lost under specified circumstances for employees hired after July 1, 2026. Road skills tests take place year-round in varied weather. Testing starts in the early morning and continues into the early evening, with each test lasting approximately 30 minutes. Customer service centers have varied operating hours, so flexible work availability is required. Employees may also be asked to support other centers or perform duties outside their regular assignments to maintain agency operations.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C driver’s license or equivalent license required and must be maintained during employment.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face experience with cash transactions, including cash handling, daily reconciliation, and credit card processing, within the last five years.
Comfortable working with computer and internet technology.
Must successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification; required for employees who issue driver’s licenses.
Employees conducting CDL road tests must successfully complete the CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Must maintain required licenses and certifications to continue employment.
Must have flexible work availability because customer service centers have varied operating hours.
If a valid Georgia driver’s license has not been held for at least three years at application, must obtain a motor vehicle record from the previous state of licensure before hire.
Must be able to meet physical and sensory prerequisites including walking, standing, moving frequently, good vision and hearing, climbing into trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and interacting constantly with the public and coworkers.
All candidates are subject to motor vehicle, credit, and criminal-history background checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience, including cash handling, daily reconciliation, and credit card processing, within the last five years.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Issue learner’s permits, convert out-of-state licenses, administer examinations for first-time drivers, and issue identity cards in compliance with state laws and regulations.
May serve as team lead to lower-level staff.
Assist other customer service centers or perform other responsibilities as needed to support agency operations.