Identity & Drv Cred Spec 1 MSA- Kennesaw
About The Position
The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The position serves Georgia residents by processing applications and documents, issuing learner’s permits, converting out-of-state licenses, administering driver examinations, and issuing identity cards in compliance with state laws and regulations. It requires courteous, patient, detail-oriented service to a diverse population in a fast-paced, high-volume customer service environment. The role may include serving as a team lead to lower-level staff. The position is assigned to a Major Service Area (MSA) Customer Service Center, which handles at least 40,000 transactions annually. MSA employees receive a $3,500 supplement, subject to the stated conditions for employees hired after July 1, 2026. DDS offers a career path to Identity and Driver Credential Specialist 2 for employees with satisfactory performance. Employees must maintain required licenses and certifications and have flexible availability to support varied center operating hours and agency operations, including assisting other centers when needed.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- Valid Georgia Class C driver’s license or equivalent license, maintained throughout employment; non-Georgia residents must have a recognized equivalent license.
- At least one year of face-to-face customer service experience within the last five years.
- At least one year of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
- Comfort working with computer and internet technology.
- If a valid Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
- Employees who issue driver’s licenses must successfully complete and maintain CCKE (Certified Commercial Knowledge Examiner) certification.
- Employees who conduct CDL road tests must successfully complete and maintain CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
- Flexible work availability is required due to varied customer service center operating hours.
- Must be able to meet the physical and working-condition demands described in the posting, including walking, standing, climbing into trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and interacting constantly with the public and coworkers.
- Candidates are subject to motor vehicle, credit, and criminal history background checks.
Nice To Haves
- At least three years of face-to-face customer service experience within the last five years.
- At least three years of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
- Live within 30 miles of the Customer Service Center for which applying.
- Bilingual skills.
Responsibilities
- Work with citizens to ensure applications, records, and documents are completed accurately.
- Accompany drivers in vehicles, including in traditional and virtual capacities, to evaluate whether they adhere to Georgia driving laws.
- Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
- Operate visual testing equipment.
- Accurately collect payments by cash or credit card.
- May serve as team lead to lower-level staff.
- Assist other centers or perform responsibilities not regularly assigned when needed to support agency operations.
Benefits
- Competitive compensation
- Performance recognition
- Retirement and pension benefits
- Flexible benefits
- Healthcare benefits
- Paid holidays and time off
- Employee Assistance Program (EAP)
- Employee discount program
- Career development and advancement opportunities
- Flexible work and telework schedules for select jobs
- Engaging and diverse work environments
- $3,500 MSA supplement, subject to the conditions described in the posting
- Career mobility to Identity and Driver Credential Specialist 2, with a stated 10% increase for satisfactory performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
