Identity & Drv Cred Spec 1 MSA- Conyers

Georgia Department of Revenue•Conyers, GA

2d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role serves Georgia residents by issuing learner’s permits, converting out-of-state licenses, awarding licenses to first-time drivers, administering examinations, and issuing identity cards in compliance with state laws and regulations. The position involves working with and through others within established guidelines and serving a diverse population. Patience, attention to detail, and the ability to handle work quickly, accurately, and efficiently are important. High-volume centers may involve incidents such as irate customers, slips and falls, road-test crashes, and sick customers. The employee may serve as a team lead to lower-level staff. This is a full-time position assigned to a Major Service Area (MSA) customer service center. MSA centers have at least 40,000 transactions annually, and assigned team members receive a $3,500 supplement. The posting states an annual salary of $32,000, non-negotiable, plus a supplement. Career mobility may include advancement to Identity and Driver Credential Specialist 2, with a stated 10% increase, subject to satisfactory performance and the described timeframes. The role includes conducting road skills tests throughout the year in varied weather, beginning in the early morning and continuing into the early evening. Employees need flexible availability because customer service centers have varying operating hours. Employees may also be asked to assist other centers or perform responsibilities not regularly assigned to them to support agency operations. The State of Georgia describes a range of benefits available to eligible full-time employees, including retirement and pension benefits, flexible benefits, healthcare benefits, paid holidays and time off, an employee assistance program, employee discounts, career development opportunities, and flexible work or telework schedules for select jobs.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
Must maintain a valid Georgia driver’s license or recognized equivalent license while employed. If a Georgia license has not been held for at least three years at application, a motor vehicle record from the previous state of licensure is required before hire.
Must successfully complete the CCKE (Certified Commercial Knowledge Examiner) certification; employees conducting CDL road tests must also complete CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Must maintain required certifications to continue employment.
Must have flexible work availability due to customer service centers’ varied operating hours.
May be required to assist other centers and perform responsibilities beyond regular assignments.
Must be able to meet the physical and environmental demands described for road testing, including walking, standing, moving frequently, good vision and hearing, climbing in trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and interacting constantly with the public and coworkers.
All candidates are subject to background checks, including motor vehicle, credit, and criminal history checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, including in traditional and virtual capacities, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue learner’s permits, convert out-of-state licenses, award driver licenses to first-time drivers, and issue identity cards in compliance with state laws and regulations.
May serve as team lead to lower-level staff.
Assist other customer service centers or perform other responsibilities as needed to support agency operations.