Identity & Drv Cred Spec 1 MSA- Columbus

Driver Services, Department of•Columbus, OH

2d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 for a Major Service Area (MSA) Customer Service Center in Columbus. The role provides secure driver and identity credentials to customers in accordance with state laws and regulations. Specialists assist a diverse public, including issuing learner’s permits, converting out-of-state licenses, issuing driver licenses and identity cards, and administering examinations. The position requires friendly, patient, detail-oriented customer service and the ability to work quickly, accurately, and efficiently in a high-volume setting. Specialists may serve as team leads for lower-level staff. High-volume centers may encounter incidents such as irate customers, slips and falls, road-test crashes, and sick customers. This is a full-time position with a stated annual salary of $32,000, described as non-negotiable, plus a $3,500 MSA supplement. The supplement applies to team members assigned to an MSA Center and may be lost under specified circumstances for employees hired after July 1, 2026, including transfer to a non-MSA Center or Headquarters, or if the Customer Service Center loses MSA status. DDS describes internal career mobility, including potential advancement to Identity and Driver Credential Specialist 2 with a 10% increase. The posting also lists pay milestones of $1,600 after 12 months and $1,600 after 18 months, when promotion to Specialist 2 may occur. Road skills tests take place throughout the year in varied weather. Testing begins in the early morning and may continue into the early evening; each test takes approximately 30 minutes. Employees must have flexible work availability because customer service centers have varied operating hours and may be asked to assist other centers or perform other responsibilities needed for agency operations. The role requires successful completion and ongoing maintenance of specified examiner certifications for employees who issue driver licenses or conduct CDL road tests.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
Comfort working with computer and internet technology.
If a valid Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
Employees who issue driver licenses must successfully complete and maintain CCKE (Certified Commercial Knowledge Examiner) certification.
Employees who conduct CDL road tests must successfully complete and maintain CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Flexible work availability is required due to varied customer service center operating hours.
Candidates are subject to motor vehicle, credit, and criminal history background checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
May serve as team lead to lower-level staff.
Assist other centers or perform other agency responsibilities as needed to maintain operations.