Identity & Drv Cred Spec 1 MSA- Conyers

Driver Services, Department of • Conyers, GA

2d • Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 for a Major Service Area (MSA) Customer Service Center in Conyers. DDS provides secure driver and identity credentials with excellence and respect. This position serves customers by processing driver and identity credentials, conducting examinations, and providing in-person customer service while following state laws, regulations, and established guidelines. The role requires patience, attention to detail, efficiency, and the ability to interact comfortably with a diverse population. Team members at MSA centers receive a $3,500 supplement, subject to the stated conditions for employees hired after July 1, 2026. Employees with satisfactory performance may advance to Identity and Driver Credential Specialist 2; the posting describes a 10% increase and additional payments after 12 and 18 months. The position may serve as team lead to lower-level staff. Work includes outdoor road tests in varied weather, early morning through early evening testing, and frequent public interaction and movement. Flexible availability is required because customer service centers have varied operating hours; employees may also be asked to assist other centers or perform other duties needed to maintain agency operations.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Valid Georgia Class C or equivalent driver’s license, maintained throughout employment; non-Georgia residents must have a recognized equivalent license.
• At least one year of face-to-face customer service experience within the last five years.
• At least one year of face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
• Comfort working with computer and internet technology.
• Successful completion of the Certified Commercial Knowledge Examiner (CCKE) certification is required for employees who issue driver licenses; certification requirements must be maintained to continue employment.
• Employees who conduct CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
• If the applicant has not held a valid Georgia driver’s license for at least three years at the time of application, a motor vehicle record from the previous state of licensure is required before hire.
• Flexible work availability due to customer service centers’ varied operating hours.
• Must be able to meet the role’s stated physical and sensory prerequisites, including good vision and hearing, walking, standing, climbing, bending, squatting, lifting, reaching, turning, riding in and driving vehicles, and frequent interaction with the public and coworkers.

Nice To Haves

• At least three years of face-to-face customer service experience within the last five years.
• At least three years of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
• Residence within 30 miles of the Customer Service Center for which the applicant is applying.
• Bilingual skills.

Responsibilities

• Help customers complete applications, records, and documents accurately.
• Accompany drivers in vehicles, traditionally or virtually, to evaluate compliance with Georgia driving laws.
• Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
• Operate visual testing equipment.
• Collect payments accurately by cash or credit card.
• Issue learner’s permits, convert out-of-state licenses, award driver licenses after examinations, and issue identity cards in compliance with state laws and regulations.
• Assist in agency responsibilities and operations, including work that may not be regularly assigned and assistance at other centers.
• May serve as team lead to lower-level staff.

Benefits

• Competitive compensation
• Performance recognition
• Retirement and pension benefits
• Flexible benefits
• Healthcare benefits
• Paid holidays and time off
• Employee Assistance Program (EAP)
• Employee discount program
• Career development and advancement opportunities
• Flexible work and telework schedules for select jobs
• Engaging and diverse work environments
• $3,500 supplement for team members assigned to an MSA Center, subject to stated conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED