Identity & Drv Cred Spec 1 MSA- Warner Robins

Driver Services, Department of•Warner Robins, GA

2d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 for a Major Service Area (MSA) customer service center in Warner Robins. The role provides customer service while issuing secure driver and identity credentials in accordance with state laws and regulations. Specialists help customers with learner’s permits, out-of-state license conversions, first-time driver licenses and identity cards, and may administer driving examinations. The position involves working with and through others within established guidelines and serving a diverse population. Patience, attention to detail, accuracy, and efficient handling of customer matters are important. High-volume centers may encounter incidents such as irate customers, slips and falls, road-test crashes, or sick customers. The specialist may serve as a team lead to lower-level staff. MSA-assigned team members receive a $3,500 supplement. For employees hired after July 1, 2026, the supplement may be lost if they transfer from an MSA center to a non-MSA center, transfer to Headquarters, or if their customer service center is removed from the MSA category. DDS describes career mobility from Specialist 1 to Specialist 2 for employees with satisfactory performance, with a stated 10% increase. The posting also lists $1,600 payments after 12 months and after 18 months, the latter associated with promotion to Specialist 2. Road skills tests take place throughout the year in varied weather, from early morning into early evening, and each test lasts approximately 30 minutes. The position requires flexible work availability because customer service centers have varied operating hours. Employees may be asked to assist other centers or perform responsibilities not regularly assigned to them to support agency operations; management will work with employees regarding locations and transportation.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and processing credit card payments.
Comfortable working with computer and internet technology.
If a valid Georgia driver’s license has not been held for at least three years at the time of application, obtain a motor vehicle record from the previous state of licensure before hire.
Complete the Certified Commercial Knowledge Examiner (CCKE) certification, required for employees who issue driver’s licenses, and maintain the required certification.
Employees who conduct CDL road tests must successfully complete and maintain CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Must have flexible work availability due to customer service centers’ varied operating hours.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue driver and identity credentials in compliance with state laws and regulations.
May serve as team lead to lower-level staff.
May assist other centers or perform other responsibilities as needed to support agency operations.

Benefits

Competitive compensation
Performance recognition
Retirement and pension benefits
Flexible benefits
Healthcare benefits
Paid holidays and time off
Employee Assistance Program (EAP)
Employee discount program
Career development and advancement opportunities
Flexible work and telework schedules for select jobs
Engaging and diverse work environments
$3,500 supplement for team members assigned to an MSA center, subject to the stated conditions