Identity & Drv Cred Spec 1 MSA- Kennesaw

Georgia Department of Revenue•Kennesaw, GA

4d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 for a Major Service Area (MSA) Customer Service Center in Kennesaw. DDS provides secure driver and identity credentials with excellence and respect. In this role, the specialist serves customers by helping issue learner’s permits, converting out-of-state licenses, administering examinations for first-time drivers, and issuing identity cards in compliance with state laws and regulations. The work involves interacting with a diverse population, following established guidelines, and handling customer details quickly, accurately, and efficiently. Patience, a friendly manner, and a genuine interest in helping others are important. High-volume centers may involve incidents such as irate customers, falls, road-test crashes, and customer illness. The position may include serving as a team lead to lower-level staff. This is a full-time position with an annual salary of $32,000, described as non-negotiable, plus a $3,500 MSA supplement. The supplement applies to team members assigned to an MSA Center; the posting lists circumstances under which it may be lost for employees hired after July 1, 2026. DDS describes career mobility, including an opportunity to advance to Identity and Driver Credential Specialist 2 following 18 months of employment, subject to satisfactory performance. Road skills tests take place throughout the year in varied weather, from early morning into early evening. Tests last approximately 30 minutes. The role requires frequent interaction with the public and coworkers, movement and standing, driving and riding in cars and trucks, and conducting motorcycle and commercial-license examinations. Employees must maintain required credentials and may be asked to assist other centers or perform other duties to support agency operations. Flexible availability is required because customer service centers have varied operating hours.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed; non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit-card payments.
Comfort working with computer and internet technology.
Must complete the CCKE (Certified Commercial Knowledge Examiner) certification; required for employees who issue driver’s licenses.
Employees conducting CDL road tests must complete the CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Must maintain required certifications and license to continue employment.
Flexible work availability is required because customer service centers have varied operating hours.
If a valid Georgia driver’s license has not been held for at least three years at application, a motor vehicle record from the prior state of licensure is required before hire.
Must be able to work outdoors in varied weather and perform the stated physical activities, including walking, standing, climbing in trucks, bending, squatting, lifting, reaching, turning, and driving or riding in vehicles.
Candidates are subject to motor vehicle, credit, and criminal history background checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face experience with cash transactions, including handling cash, daily reconciliation, and processing credit-card payments.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
May serve as a team lead to lower-level staff.
Assist other centers or perform other duties as needed to support agency operations.