Identity & Drv Cred Spec 1 MSA- Columbus

Georgia Department of Revenue•Columbus, OH

2d•$32,000

About The Position

The Georgia Department of Driver Services (DDS) is seeking a full-time Identity and Driver Credential Specialist 1 for a Major Service Area customer service center. DDS’s mission is to provide secure driver and identity credentials with excellence and respect. The position serves Georgia residents by processing driver and identity credentials, including learner’s permits, out-of-state license conversions, driver licenses, and identity cards in compliance with state laws and regulations. The role focuses on working with and through others within established guidelines and serving a diverse population with patience, accuracy, efficiency, and strong customer service. In high-volume centers, employees may encounter irate customers, slip-and-fall incidents, road-test crashes, and customers who become ill. The specialist may serve as a team lead to lower-level staff. The position includes accompanying drivers during traditional or virtual driving evaluations, conducting motorcycle and commercial-license examinations, operating visual testing equipment, and collecting payments. Road skills tests take place throughout the year in varied weather, from early morning through early evening, and last approximately 30 minutes. Work involves frequent public and coworker interaction and substantial movement, including walking, standing, climbing into trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks. The role requires a valid Georgia Class C or equivalent driver’s license, which must be maintained during employment, and successful completion of required examiner certifications. Employees must have flexible work availability because customer service centers have varied hours, and may be asked to assist other centers or perform other agency responsibilities. The advertised annual salary is $32,000, non-negotiable, plus a $3,500 Major Service Area supplement. DDS describes career advancement opportunities, including eligibility to move to Specialist 2 after 18 months, subject to satisfactory performance. The posting states that the supplement may be lost under specified circumstances for employees hired after July 1, 2026.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit-card payments.
Comfort working with computer and internet technology.
Successful completion of the Certified Commercial Knowledge Examiner (CCKE) certification is required for employees who issue driver’s licenses.
Employees who conduct CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Employees must maintain the required qualifications and certifications to continue employment.
Flexible work availability is required because customer service centers have varied operating hours.
If a Georgia driver’s license has not been held for at least three years at application, a motor vehicle record from the previous state of licensure is required before hire.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit-card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills preferred.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, traditionally or virtually, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
May serve as team lead to lower-level staff.
May assist other customer service centers and perform other responsibilities needed to support agency operations.