Identity & Driver Cred Spec 1- Hinesville

Georgia Department of Revenue•Hinesville, GA

About The Position

The Georgia Department of Driver Services (DDS) is hiring a full-time Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role serves Georgia residents by processing learners permits, converting out-of-state licenses, issuing driver licenses and identity cards, and administering examinations in compliance with state laws and regulations. It involves working with and through others within established guidelines and serving a diverse population with patience, attention to detail, accuracy, and efficiency. The position requires flexible work availability because customer service centers have varied operating hours. Road skills tests take place throughout the year in differing weather conditions, start in the early morning, and can continue into the early evening. Employees may also be asked to support other centers or perform responsibilities beyond their regular assignments. DDS offers internal career mobility: employees with satisfactory performance may advance to Identity and Driver Credential Specialist 2 after 18 months, with a stated 10% increase. The listed annual salary is $32,000 and is non-negotiable.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
A valid Georgia Class C or equivalent driver's license is required and must be maintained during employment.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit-card payments.
Comfort working with computer and internet technology.
Successful completion of the Certified Commercial Knowledge Examiner (CCKE) certification is required for employees who issue driver's licenses.
Employees conducting CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Must maintain applicable certification requirements to continue employment.
Flexible work availability is required due to varied customer service center operating hours.
If a valid Georgia driver's license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
Candidates are subject to motor vehicle, credit, and criminal history checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit-card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help citizens complete applications, records, and documents accurately.
Accompany drivers in vehicles, including in a virtual capacity, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue driver and identity credentials in compliance with state laws and regulations.
Assist other customer service centers or perform other responsibilities as needed to support agency operations.