Identity & Driver Cred Spec 1- Calhoun

Georgia Department of Revenue•475 P43 Calhoun and DL, MI

5d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring a full-time Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role works with the public and coworkers within established guidelines, serving a diverse population and requiring patience, attention to detail, and the ability to process work quickly, accurately, and efficiently. Duties may include issuing learner’s permits, converting out-of-state licenses, awarding licenses to first-time drivers after examinations, and issuing identity cards in compliance with state laws and regulations. This position offers a stated annual salary of $32,000, which is non-negotiable. DDS describes an internal career path to Identity and Driver Credential Specialist 2 for employees with satisfactory performance. The posting describes a $1,600 payment after 12 months and another $1,600 after 18 months, when promotion to Specialist 2 may occur, with a stated 10% increase associated with that promotion. Road skills tests take place throughout the year in varied weather, from early morning through early evening. The position requires flexible availability because customer service centers have varied operating hours. Employees may also be asked to assist other centers or perform responsibilities beyond their regular assignments to support agency operations. Driver-license issuers must complete the CCKE certification; employees conducting CDL road tests must also complete CDL Examiner and CCE certifications. Required credentials and certifications must be maintained to remain employed.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C driver’s license or recognized equivalent required and must be maintained during employment.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
If a Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
Employees who issue driver’s licenses must successfully complete and maintain CCKE (Certified Commercial Knowledge Examiner) certification.
Employees who conduct CDL road tests must successfully complete and maintain CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Flexible work availability is required due to varied customer service center operating hours.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Issue driver and identity credentials, including learner’s permits, converted out-of-state licenses, first-time driver licenses, and identity cards, in compliance with laws and regulations.
Assist other customer service centers or perform other responsibilities as needed to support agency operations.