Identity & Driver Cred Spec 1- Reidsville

Georgia Department of Revenue•Reidsville, NC

About The Position

The Georgia Department of Driver Services (DDS) seeks an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role serves a diverse population and involves helping customers complete licensing and identity-document processes in compliance with state laws and regulations. Successful candidates are friendly, patient, attentive to detail, and able to handle work quickly, accurately, and efficiently. The position focuses on working with and through others within established guidelines. It offers a career path within DDS: employees with satisfactory performance may advance to Identity and Driver Credential Specialist 2 after 18 months, with a stated 10% increase. The position is full-time, with an annual salary of $32,000, described as non-negotiable. Employees must maintain required credentials and certifications and have flexible work availability because customer service centers have varied operating hours. Employees may also be asked to assist other centers or perform other duties to support agency operations.

Requirements

Be at least 18 years of age.
Have a high school diploma or GED.
Have and maintain a valid Georgia Class C or equivalent driver's license while employed. Non-Georgia residents must have a recognized equivalent license.
Have at least one year of face-to-face customer service experience within the last five years.
Have at least one year of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
Be comfortable working with computer and internet technology.
Obtain a Motor Vehicle record from the previous state of licensure before hire if a valid Georgia driver's license has not been held for at least three years at the time of application.
Successfully complete the CCKE (Certified Commercial Knowledge Examiner) certification if issuing driver's licenses.
Successfully complete the CDL Examiner Certification and CCE (Certified Commercial Examiner) certification if conducting CDL road tests.
Maintain required certifications and qualifications to continue employment with DDS.
Have flexible work availability to accommodate customer service centers' varied operating hours.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card payment processing.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Issue or assist with driver and identity credentials, including learner permits, out-of-state license conversions, driver licenses, and identity cards, in compliance with state laws and regulations.