Identity & Driver Cred Spec 1- Hinesville

Driver Services, Department of•Hinesville, GA

2d•$32,000 - $32,000

About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role works with and through others within established guidelines and serves a diverse population. A successful employee is friendly, patient, attentive to detail, and genuinely interested in helping customers while completing work quickly, accurately, and efficiently. Responsibilities include helping customers apply for learner’s permits, converting out-of-state licenses, issuing driver licenses and identity cards in compliance with state law and regulations, and administering driving examinations. Employees may progress to Identity and Driver Credential Specialist 2 after 18 months, subject to satisfactory performance, with a stated 10% increase. Career mobility information also lists payments of $1,600 after 12 months and $1,600 after 18 months. Road skills tests take place throughout the year in varying weather, from early morning through early evening, and last approximately 30 minutes. The work involves frequent public and coworker interaction and substantial movement, walking, standing, and limited sitting. Employees must be flexible about work availability because customer service centers have varied operating hours. They may also be asked to assist other centers or perform responsibilities not regularly assigned. Management will work with employees regarding locations and transportation. The position is full-time and pays $32,000 annually, non-negotiable. DDS offers eligible full-time employees a broad benefits package, with many benefits available on the first day of employment. The posting describes benefits and work-life options as part of the State’s total compensation.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card processing.
Comfort working with computer and internet technology.
If the employee has not held a valid Georgia driver’s license for at least three years at application, a motor vehicle record from the previous state of licensure is required before hire.
Successful completion of the Certified Commercial Knowledge Examiner (CCKE) certification is required for employees who issue driver’s licenses; employees conducting CDL road tests must also successfully complete CDL Examiner and Certified Commercial Examiner (CCE) certifications and maintain the required certifications.
Flexible work availability is required due to varied customer service center operating hours.
Ability to meet the physical and environmental demands described in the posting, including walking, standing, climbing into trucks, bending, squatting, lifting, reaching, turning, and riding in and driving cars and trucks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including cash handling, daily reconciliation, and credit-card processing.
Residence within 30 miles of the customer service center for which the candidate is applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, both traditionally and virtually, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Provide customer service to a diverse population, including in connection with permits, out-of-state license conversions, driver licenses, and identity cards.
Assist other customer service centers or perform responsibilities outside regular assignments as needed to support agency operations.