Identity & Drv Cred Spec 1 MSA-Fayetteville

Driver Services, Department of•Fayetteville, NC

13d•Onsite

About The Position

The Georgia Department of Driver Services is hiring an Identity and Driver Credential Specialist 1 for a Major Service Area customer service center in Fayetteville. The role provides secure driver and identity credentials while delivering respectful, accurate customer service. Specialists help customers with applications and records, issue permits, licenses, and identity cards, and administer driving examinations in accordance with Georgia laws and regulations. The role involves frequent interaction with a diverse population and requires patience, attention to detail, and the ability to work quickly and accurately in a high-volume customer service environment. Specialists may serve as team leads for lower-level staff. High-volume centers may also encounter incidents such as irate customers, slips and falls, road-test crashes, and ill customers. The position is full-time, day shift, with a stated salary of $32,000 annually (non-negotiable) plus a $3,500 Major Service Area supplement. The posting describes career mobility to Identity and Driver Credential Specialist 2 after 18 months, subject to satisfactory performance. Work availability must be flexible to accommodate varying customer service center operating hours. Road skills tests take place year-round in varied weather, from early morning through early evening, and each test lasts approximately 30 minutes. Employees may be asked to assist other centers and perform duties beyond their regular assignments. Employees who issue driver licenses must complete and maintain CCKE certification. Employees who conduct CDL road tests must also complete and maintain CDL Examiner and CCE certifications. A valid Georgia driver’s license must be maintained during employment; non-Georgia residents must hold a recognized equivalent license. Applicants who have not held a valid Georgia license for at least three years must obtain a motor vehicle record from their previous state of licensure before hire.

Requirements

Be at least 18 years of age.
Have a high school diploma or GED.
Hold and maintain a valid Georgia Class C or equivalent driver’s license; non-Georgia residents must have a recognized equivalent license.
Have at least one year of face-to-face customer service experience within the last five years.
Have at least one year of face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Be comfortable working with computer and internet technology.
Complete and maintain CCKE (Certified Commercial Knowledge Examiner) certification if issuing driver’s licenses.
Complete and maintain CDL Examiner and CCE (Certified Commercial Examiner) certifications if conducting CDL road tests.
Have flexible work availability to accommodate customer service centers’ varied operating hours.
If a valid Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
Meet the physical and sensory demands described for the role, including walking, standing, moving frequently, good vision and hearing, climbing, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and ongoing interaction with the public and coworkers.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
May serve as a team lead to lower-level staff.
Assist other customer service centers or perform other responsibilities as needed to support agency operations.