Identity & Drv Cred Spec 1 MSA- Norcross

Driver Services, Department of•Norcross, GA

11d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role serves Georgia residents by processing driver and identity credential applications, issuing permits and licenses, converting out-of-state licenses, administering examinations, and issuing identity cards in compliance with state laws and regulations. It involves working with and through others within established guidelines and interacting with a diverse population. Patience, attention to detail, and the ability to work quickly, accurately, and efficiently are important. The position may serve as team lead to lower-level staff. High-volume centers may experience incidents including irate customers, slips and falls, road-test crashes, and sick customers. The position is assigned to a Major Service Area (MSA) customer service center in Norcross. MSA centers have at least 40,000 transactions annually and their status is assessed every 24 months. MSA-assigned team members receive a $3,500 supplement, subject to the stated conditions for employees hired after July 1, 2026. DDS describes opportunities for satisfactory performers to advance to Identity and Driver Credential Specialist 2, including a 10% increase. The stated salary is $32,000 annually, non-negotiable, plus the supplement. Employees must complete required national examiner certifications to issue driver licenses and, where applicable, conduct commercial driving tests. The position requires flexible work availability because customer service centers have varied operating hours. Employees may also be asked to assist with responsibilities not regularly assigned, including supporting other centers. Road skills tests take place throughout the year in varied weather and run from early morning into early evening. The State of Georgia lists benefits and work-life options for eligible full-time employees, including compensation and performance recognition, retirement and pension benefits, flexible benefits, healthcare benefits, paid holidays and time off, an Employee Assistance Program, employee discounts, career development and advancement opportunities, and flexible work or telework schedules for select jobs.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver's license required and must be maintained while employed.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
Must successfully complete the CCKE (Certified Commercial Knowledge Examiner) certification to issue driver's licenses.
Employees who conduct CDL road tests must successfully complete CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
If a valid Georgia driver's license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
Flexible work availability due to varied customer service center operating hours.
Must maintain required certifications to continue employment.
Candidates are subject to motor vehicle, credit, and criminal history background checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, in traditional or virtual capacity, to evaluate whether they follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue driver and identity credentials in compliance with state laws and regulations.
Complete required examiner certifications and maintain them while employed.
Assist with other agency responsibilities, including supporting other centers, when required.