Identity & Driver Cred Spec 1 MSA- Newnan

Georgia Department of Revenue•Newnan, GA

7d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking a full-time Identity and Driver Credential Specialist 1 for a Major Service Area customer service center. DDS’s mission is to provide secure driver and identity credentials with excellence and respect. The role serves Georgia residents by processing driver and identity credential services, including learner’s permits, out-of-state license conversions, driver licenses, driving examinations, and identity cards in compliance with state laws and regulations. This position works with and through others within established guidelines and requires comfortable interaction with a diverse population. A friendly, helpful approach, patience, attention to detail, and the ability to complete work quickly, accurately, and efficiently are important. High-volume centers may experience incidents such as irate customers, slips and falls, road-test crashes, and sick customers. The employee may serve as a team lead to lower-level staff. The position is based at an MSA customer service center, which handles at least 40,000 transactions annually. Employees assigned to an MSA Center receive a $3,500 supplement, subject to the stated conditions for employees hired after July 1, 2026. DDS describes career mobility from Specialist 1 to Specialist 2, with a 10% increase for promotion after 18 months, and lists additional payments after 12 and 18 months. Road skills tests take place throughout the year in varied weather, from early morning through early evening. Employees must have flexible work availability because customer service centers have varied operating hours. They may also be required to assist other centers and perform responsibilities not regularly assigned to them to support agency operations. The stated annual compensation is $32,000, non-negotiable, plus a $3,500 supplement. Eligible full-time employees may have access to state benefits beginning on their first day of employment.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license, maintained throughout employment; non-Georgia residents must hold a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
If a valid Georgia driver’s license has not been held for at least three years at the time of application, obtain a motor vehicle record from the previous state of licensure before hire.
Successfully complete the CCKE (Certified Commercial Knowledge Examiner) certification; required for employees who issue driver’s licenses.
Employees conducting CDL road tests must successfully complete the CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Maintain required certifications and license requirements to continue employment.
Must have flexible work availability due to customer service centers’ varied operational hours.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, including in traditional and virtual capacities, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Issue driver and identity credentials, including permits, licenses, and identity cards, in compliance with applicable laws and regulations.
May serve as team lead to lower-level staff.
Assist other customer service centers and perform other duties as needed to support agency operations.