Identity & Drv Cred Spec 1 MSA- Carrollton

Georgia Department of Revenue•Carrollton, TX

11d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) seeks an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role serves Georgia residents by processing permits, converting out-of-state licenses, issuing driver licenses and identity cards, and administering examinations in accordance with state laws and regulations. It requires friendly, patient, accurate, and efficient service to a diverse population, including handling interactions with irate customers and other incidents at high-volume centers. The specialist may serve as a team lead to lower-level staff. This is a full-time position assigned to a Major Service Area (MSA) customer service center. MSA team members receive a $3,500 supplement while assigned to an MSA center, subject to the conditions described in the posting. DDS offers a career advancement path to Identity and Driver Credential Specialist 2 for employees with satisfactory performance. The work includes road skills testing throughout the year in varied weather and requires flexible availability because customer service centers have varied operating hours. Employees may also be asked to assist other centers or perform other agency responsibilities.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver's license required and must be maintained while employed; non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
Must successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification to issue driver's licenses.
Employees conducting CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Must maintain applicable license and certification requirements to continue employment.
Must have flexible work availability due to varied customer service center operating hours.
If a valid Georgia driver's license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual capacities, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
May serve as team lead to lower-level staff.
Assist other centers and perform other responsibilities as needed to support agency operations.