Identity & Drv Cred Spec 1 MSA- Lawrenceville

Driver Services, Department of • Lawrenceville, GA

13d • Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 for a Major Service Area customer service center in Lawrenceville. DDS provides secure driver and identity credentials to customers with excellence and respect. This role serves Georgia residents by processing applications and records, issuing permits, licenses, and identity cards, and administering driver examinations in accordance with state laws and regulations. The position requires friendly, patient, detail-oriented customer service and the ability to work comfortably with a diverse population. Specialists may serve as team leads to lower-level staff.

This is a full-time position with a stated annual salary of $32,000 (non-negotiable) plus a $3,500 Major Service Area supplement. The supplement may be lost for employees hired after July 1, 2026, if they transfer from an MSA center to a non-MSA center or headquarters, or if their center is removed from the MSA category. DDS describes opportunities for internal mobility, including advancement to Identity and Driver Credential Specialist 2 with a 10% increase, subject to satisfactory performance.

The work includes driving examinations and customer transactions in a busy public-facing environment. Road skills tests occur throughout the year in varying weather, begin in the early morning, and may continue into the early evening. Employees must have flexible work availability because customer service centers have varied operating hours, and may be asked to assist other centers or perform duties beyond their regular assignments. Required national certifications must be successfully completed and maintained for continued employment.

Requirements

• Must be at least 18 years old.
• High school diploma or GED.
• Valid Georgia Class C driver's license or recognized equivalent, which must be maintained while employed.
• At least one year of face-to-face customer service experience within the last five years.
• At least one year of recent face-to-face cash transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
• Comfort working with computer and internet technology.
• Must successfully complete and maintain the CCKE (Certified Commercial Knowledge Examiner) certification.
• Employees conducting CDL road tests must successfully complete and maintain CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
• If a valid Georgia driver's license has not been held for at least three years at application, a motor vehicle record from the previous state of licensure must be obtained before hire.
• Must have flexible work availability due to customer service centers' varied operating hours.
• Able to meet the physical and sensory prerequisites described for the role, including walking, standing, climbing into trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and having good vision and hearing.
• Road skills tests are conducted in a variety of weather conditions, including rain, wind, summer heat, and winter cold.

Nice To Haves

• At least three years of face-to-face customer service experience within the last five years.
• At least three years of recent face-to-face cash transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
• Live within 30 miles of the Customer Service Center for which the applicant is applying.
• Bilingual skills.

Responsibilities

• Work with citizens to ensure applications, records, and documents are completed accurately.
• Accompany drivers in vehicles, in traditional or virtual settings, to evaluate their ability to follow Georgia driving laws.
• Conduct driving examinations for motorcycle and commercial licenses in accordance with state laws and regulations.
• Operate visual testing equipment.
• Accurately collect payments by cash or credit card.
• Issue learner’s permits, convert out-of-state licenses, award driver licenses to first-time drivers, and issue identity cards in compliance with state laws and regulations.
• May serve as team lead to lower-level staff.
• Assist other customer service centers or perform other duties as needed to continue agency operations.

Benefits

• Competitive compensation
• Performance recognition
• Retirement and pension benefits
• Flexible benefits
• Healthcare benefits
• Paid holidays and time off
• Employee Assistance Program (EAP)
• Employee discount program
• Career development and advancement opportunities
• Flexible work and telework schedules for select jobs
• A $3,500 supplement for team members assigned to an MSA center, subject to stated conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED