Identity & Drv Cred Spec 1 MSA- Carrollton

Driver Services, Department of•Carrollton, TX

10d•$32,000•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 for a high-volume Major Service Area (MSA) customer service center in Carrollton. DDS’s mission is to provide secure driver and identity credentials with excellence and respect. This role serves Georgia residents by processing driver and identity credential applications, converting out-of-state licenses, administering examinations, and issuing credentials in accordance with state laws and regulations. The work involves frequent interaction with a diverse population and requires patience, attention to detail, accuracy, efficiency, and a genuine interest in helping customers. The specialist may serve as a team lead to lower-level staff. The position is full-time, on the day shift, with a stated annual salary of $32,000 (non-negotiable) plus a $3,500 MSA supplement. MSA centers handle at least 40,000 transactions annually. The supplement may be lost under specified circumstances for employees hired after July 1, 2026, including transfer to a non-MSA center or headquarters, or if the center is removed from the MSA category. DDS describes a career progression from Specialist 1 to Specialist 2, including a 10% increase for promotion, and lists additional compensation milestones after 12 and 18 months. The work includes driving tests conducted throughout the year in varied weather, from early morning through early evening. Employees must have flexible work availability because service centers have varied operating hours and may be asked to assist other centers or perform duties outside their regular assignments. This position requires completion and maintenance of designated examiner certifications for employees who issue driver licenses or conduct commercial road tests.

Requirements

Be at least 18 years of age.
Have a high school diploma or GED.
Have and maintain a valid Georgia Class C or equivalent driver’s license; non-Georgia residents must have a recognized equivalent license.
Have at least one year of face-to-face customer service experience within the last five years.
Have at least one year of face-to-face cash transaction experience within the last five years, including cash handling, daily reconciliation, and credit card processing.
Be comfortable working with computer and internet technology.
Obtain a motor vehicle record from the previous state of licensure before hire if a Georgia driver’s license has not been held for at least three years at application.
Successfully complete and maintain CCKE certification if issuing driver licenses.
Successfully complete and maintain CDL Examiner and CCE certifications if conducting CDL road tests.
Have flexible work availability to accommodate customer service center operating hours.
Be able to meet the physical and sensory demands of the position, including walking, standing, frequent movement, good vision and hearing, climbing in trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and ongoing interaction with the public and coworkers.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including cash handling, daily reconciliation, and credit card processing.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, traditionally or virtually, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue learner’s permits, driver licenses, and identity cards in compliance with state laws and regulations.
May serve as team lead to lower-level staff.
Assist other customer service centers and perform responsibilities needed to support agency operations, as required.