Identity & Drv Cred Spec 1 MSA- Atlanta

Driver Services, Department of•Atlanta, GA

11d•$32,000 - $32,000•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 to provide secure driver and identity credentials to customers with excellence and respect. The role helps Georgia residents obtain learner’s permits, convert out-of-state licenses, receive first-time driver licenses following examinations, and obtain identity cards in accordance with state laws and regulations. The position involves working with and through others within established guidelines and serving a diverse population. Patience, attention to detail, friendliness, and the ability to process work quickly, accurately, and efficiently are important. At high-volume centers, employees may encounter irate customers, slip-and-fall incidents, road-test crashes, and sick customers. The employee may serve as a team lead to lower-level staff. The position is full-time at a Major Service Area (MSA) Customer Service Center in Atlanta, with an annual salary of $32,000 (non-negotiable) plus a $3,500 supplement. DDS describes career mobility from Specialist 1 to Specialist 2 for employees with satisfactory performance, including a stated 10% increase. A $3,500 MSA supplement applies to team members assigned to eligible high-volume centers; for employees hired after July 1, 2026, the supplement is lost if they transfer to a non-MSA center or Headquarters, or if their center is removed from the MSA category. Road skills tests take place throughout the year in varying weather, from early morning through early evening, and each test lasts approximately 30 minutes. The work requires extensive walking, standing, and movement, as well as driving and riding in cars and trucks and frequent public and coworker interaction. Employees must maintain the required driver-license and examiner certifications. Flexible work availability is required because customer service centers have varied operating hours. Employees may also be asked to assist other centers or perform duties not regularly assigned to them to support agency operations.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
A valid Georgia Class C or equivalent driver’s license is required and must be maintained while employed.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience, including handling cash, daily reconciliation, and processing credit-card payments, within the last five years.
Comfort working with computer and internet technology.
Must successfully complete the CCKE (Certified Commercial Knowledge Examiner) certification; employees who issue driver licenses must maintain this certification.
Employees conducting CDL road tests must successfully complete and maintain the CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Must have flexible work availability due to varied customer service center operating hours.
If the applicant has not held a valid Georgia driver’s license for at least three years at application, a motor vehicle record from the previous state of licensure is required before hire.
The posting also states an alternative qualification: high school diploma/GED, 18 months of experience at the lower-level Identity & Driver Credential Specialist 1 (RCT050), and a valid Class C driver’s license; or two years of experience in Driver Services Administration or a related field and a valid Class C driver’s license.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face experience with cash transactions, including cash handling, daily reconciliation, and credit-card payment processing, within the last five years.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.
Satisfactory performance and interest in career advancement to Identity and Driver Credential Specialist 2.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles, in traditional or virtual capacity, and evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Issue driver licenses and identity credentials in accordance with applicable laws and regulations.
Maintain required driver-license and examiner certifications.
Assist other centers or perform other duties as needed to support agency operations.
May serve as team lead to lower-level staff.