Identity & Drv Cred Spec 1 MSA- Atlanta

Georgia Department of Revenue•Atlanta, GA

13d•$32,000

About The Position

The Georgia Department of Driver Services (DDS) is seeking an Identity and Driver Credential Specialist 1 for a high-volume Major Service Area customer service center. DDS provides secure driver and identity credentials to customers with excellence and respect. In this role, you will help residents obtain learner’s permits, convert out-of-state licenses, receive first-time driver licenses after examinations, and obtain identity cards in compliance with state laws and regulations. The job involves working with and through others within established guidelines and requires friendly, patient, detail-oriented service to a diverse population. High-volume centers may experience incidents involving irate customers, slips and falls, road-test crashes, and sick customers. The employee may serve as team lead to lower-level staff. This is a full-time position with an annual salary of $32,000 plus a $3,500 supplement for employees assigned to an MSA Center. DDS describes career mobility, including progression to Identity and Driver Credential Specialist 2, with stated increases after employment milestones. The $3,500 supplement may be lost under specified conditions for employees hired after July 1, 2026, including transfer to a non-MSA Center or Headquarters, or removal of the center from the MSA category. Road skills tests are conducted throughout the year in varied weather, from early morning through early evening, and take approximately 30 minutes. Flexible work availability is required because customer service centers have varied operational hours. Employees may also be asked to assist other centers or perform other responsibilities to support agency operations. The stated compensation is $32,000 annually (non-negotiable) plus a $3,500 supplement.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash-transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
Comfort working with computer and internet technology.
Successful completion of the Certified Commercial Knowledge Examiner (CCKE) certification is required for employees who issue driver licenses.
Employees conducting CDL road tests must successfully complete the CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
Employees must maintain required certifications and qualifications to continue employment.
Flexible work availability is required due to varied customer service center operating hours.
If a valid Georgia driver’s license has not been held for at least three years at application, a motor vehicle record from the previous state of licensure must be obtained before hire.
Minimum Qualifications also state: high school diploma/GED and 18 months of experience at the lower-level Identity & Driver Credential Specialist 1 (RCT050), plus a valid Class C driver’s license; or two years of experience in Driver Services Administration or a related field, plus a valid Class C driver’s license.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash-transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, traditionally and virtually, to evaluate their ability to adhere to Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Issue driver licenses and identity credentials in compliance with state laws and regulations.
May serve as team lead to lower-level staff.
Assist other centers or perform other agency responsibilities as needed to support operations.