Identity & Driver Cred Spec 1 MSA- Newnan

Driver Services, Department of•Newnan, GA

6d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) seeks an Identity and Driver Credential Specialist 1 for its Newnan Major Service Area customer service center. The role provides secure driver and identity credentials to customers with excellence and respect. Specialists help members of the public complete applications, obtain learner’s permits and driver licenses, convert out-of-state licenses, take driving examinations, and receive identity cards in accordance with state laws and regulations. The work involves interacting with a diverse population, following established guidelines, and handling detailed tasks quickly and accurately. Specialists may serve as team leads for lower-level staff. The position is full-time and pays $32,000 annually, non-negotiable, plus a $3,500 supplement for assignment to an MSA center. DDS describes career mobility from Specialist 1 to Specialist 2, including a stated 10% increase associated with promotion. The job requires flexible availability to accommodate customer service center operating hours, and employees may be asked to assist other centers or perform other duties needed to support agency operations. Road skills tests take place year-round in varied weather, from early morning through early evening, and last approximately 30 minutes. Work involves frequent public and coworker interaction and active, physically demanding tasks. Required certifications for license-issuing employees must be completed and maintained as applicable.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver’s license required and must be maintained while employed. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of face-to-face cash transaction experience within the last five years, including cash handling, daily reconciliation, and credit card payment processing.
Comfort working with computer and internet technology.
A valid driver’s license must be maintained while employed. If the applicant has not held a valid Georgia driver’s license for at least three years at the time of application, a motor vehicle record from the previous state of licensure must be obtained before hire.
Employees who issue driver’s licenses must successfully complete and maintain the CCKE (Certified Commercial Knowledge Examiner) national certification.
Employees who conduct CDL road tests must successfully complete and maintain CDL Examiner Certification and CCE (Certified Commercial Examiner) Certification.
Must have flexible work availability because customer service centers have varied operating hours.
Must be able to perform the stated physical activities, including walking, standing, climbing in trucks, bending, squatting, lifting, reaching, turning, riding in and driving cars and trucks, and maintaining good vision and hearing.
Candidates are subject to motor vehicle, credit, and criminal history background checks.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including cash handling, daily reconciliation, and credit card payment processing.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help customers ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, in traditional or virtual settings, to evaluate whether they follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
May serve as team lead to lower-level staff.
Assist other customer service centers and perform additional duties as needed to support DDS operations.

Benefits

Competitive compensation
Performance recognition
Retirement and pension benefits
Flexible benefits
Healthcare benefits
Paid holidays and time off
Employee Assistance Program (EAP)
Employee discount program
Career development and advancement opportunities
Flexible work and telework schedules for select jobs
Engaging and diverse work environments
$3,500 MSA supplement for team members assigned to an MSA center, subject to stated conditions