Identity & Drv Cred Spec 1 MSA- Norcross

Georgia Department of Revenue•Norcross, MN

13d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) seeks an Identity and Driver Credential Specialist 1 MSA to provide secure driver and identity credentials with excellence and respect. The role serves Georgia residents by processing applications and issuing learner’s permits, converting out-of-state licenses, issuing driver licenses and identity cards, and administering examinations in compliance with state laws and regulations. It involves working with and through others within established guidelines and interacting with a diverse population. Patience, attention to detail, and the ability to handle tasks quickly and accurately are important. The role may involve serving as team lead to lower-level staff and working in a high-volume customer service center where customer incidents may occur. Road skills tests take place throughout the year in varied weather, from early morning through early evening, and last approximately 30 minutes. Employees must maintain the required driver’s license and examiner certifications. Flexible work availability is required because customer service centers have varied operating hours. Employees may be asked to assist other centers or perform responsibilities beyond their regular assignments. This is a full-time position with an annual salary of $32,000, non-negotiable, plus a $3,500 supplement for assignment to an MSA Center. DDS describes opportunities for internal mobility, including possible advancement to Identity and Driver Credential Specialist 2 after 18 months, subject to satisfactory performance.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Valid Georgia Class C or equivalent driver’s license, maintained throughout employment. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash transaction experience, including cash handling, daily reconciliation, and credit card payment processing, within the last five years.
Comfort working with computer and internet technology.
Must maintain flexible work availability because customer service centers have varied operating hours.
Must successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification; employees issuing driver’s licenses are required to hold it.
Employees conducting CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification.
If a valid Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience, including cash handling, daily reconciliation, and credit card payment processing, within the last five years.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles, traditionally or virtually, to evaluate their ability to follow Georgia driving laws.
Conduct motorcycle and commercial-license driving examinations in accordance with state law and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
May serve as team lead to lower-level staff.
Assist other centers or perform other responsibilities as needed to support agency operations.