Identity & Driver Cred Spec 1 MSA Dalton (CDL Center)

Georgia Department of Revenue•Dalton, GA

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About The Position

The Georgia Department of Driver Services (DDS) is hiring an Identity and Driver Credential Specialist 1 for a Major Service Area (MSA) CDL Center. DDS provides secure driver and identity credentials to customers with excellence and respect. In this role, you will help customers complete credential-related transactions, including issuing learner’s permits, converting out-of-state licenses, administering driver examinations, and issuing identity cards in compliance with state laws and regulations. The position involves working with and through others within established guidelines and serving a diverse population. Employees may serve as team leads to lower-level staff. The role calls for friendly, patient, detail-oriented customer service in a fast-paced, high-volume setting. Centers may encounter irate customers, slips and falls, road-test crashes, and sick customers. Road skills tests take place throughout the year in varied weather, from early morning through early evening. Tests generally take about 30 minutes, while commercial vehicle tests may take approximately two hours. Employees must have flexible work availability and may be asked to assist other centers or perform other duties to support agency operations. This is a full-time position with an annual salary of $32,000, described as non-negotiable, plus a $3,500 supplement for team members assigned to an MSA Center. Certified commercial staff at Commercial Customer Service Centers receive a stipend each pay period. The posting describes career mobility, including a potential 10% increase when advancing from Specialist 1 to Specialist 2 after 18 months, subject to satisfactory performance. Supplement eligibility may be lost under specified circumstances for employees hired after July 1, 2026.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Valid Georgia Class C or equivalent driver's license required and must be maintained while employed. Non-Georgia residents must hold a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face experience handling cash transactions, daily reconciliation, and credit card payments within the last five years.
Comfortable working with computer and internet technology.
Must successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification if issuing driver's licenses.
Employees who conduct CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification; two attempts are allowed.
Must maintain required certifications and a valid driver's license to continue employment.
Must have flexible work availability because customer service centers have varied operating hours.
If a valid Georgia driver's license has not been held for at least three years at application, must obtain a motor vehicle record from the previous state of licensure before hire.
Able to meet the stated physical and work-environment prerequisites, including walking, standing, frequent movement, good vision and hearing, climbing into commercial vehicles, bending, squatting, lifting, reaching, turning, and riding in and driving vehicles.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience, including cash handling, daily reconciliation, and credit card processing, within the last five years.
Live within 30 miles of the Customer Service Center for which applying.
Bilingual skills.

Responsibilities

Work with citizens to ensure applications, records, and documents are completed accurately.
Accompany drivers in vehicles during commercial skills tests and during traditional or virtual non-commercial skills tests, evaluating their ability to follow Georgia driving laws.
Conduct motorcycle and commercial license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Accurately collect payments by cash or credit card.
Provide customer service for driver and identity credential transactions, including permits, licenses, examinations, and identity cards.
May serve as team lead to lower-level staff.
Assist other centers or perform other responsibilities as needed to support agency operations.