Identity & Driver Cred Spec 1- Hazlehurst (CDL site)

Georgia Department of Revenue•Hazlehurst, MS

About The Position

The Georgia Department of Driver Services (DDS) is seeking a full-time Identity and Driver Credential Specialist 1 for a commercial driver license (CDL) center. The role helps provide secure driver and identity credentials to customers in accordance with state laws and regulations. It involves interacting with a diverse population and working with and through others within established guidelines. The successful candidate is expected to be friendly, patient, attentive to detail, and able to complete work quickly, accurately, and efficiently. Specialists assist customers with driver and identity credential services, which may include issuing learner’s permits and identity cards, converting out-of-state licenses, and administering driving examinations. Responsibilities include processing customer applications and payments, conducting road skills tests, and using visual testing equipment. Career mobility may allow employees with satisfactory performance to advance to Identity and Driver Credential Specialist 2 after 18 months, with a stated 10% increase. Certified commercial specialists at commercial customer service centers receive a stipend each pay period. The position pays $32,000 annually, non-negotiable. Road skills tests take place year-round in varied weather, from early morning through early evening. Commercial vehicle tests may last approximately two hours. The role involves substantial movement and public interaction, including walking, standing, climbing into vehicles, bending, squatting, lifting, reaching, turning, riding in and driving vehicles, and requires good vision and hearing. Flexible work availability is required because customer service centers have varied operating hours. Employees may also be assigned duties supporting other centers and agency operations.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
A valid Georgia Class C or equivalent driver's license is required and must be maintained during employment. Non-Georgia residents must have a recognized equivalent license.
At least one year of face-to-face customer service experience within the last five years.
At least one year of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Comfort working with computer and internet technology.
Must successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification; employees issuing driver licenses are required to hold this national certification.
Employees conducting CDL road tests must successfully complete CDL Examiner Certification and Certified Commercial Examiner (CCE) Certification; two attempts are provided.
Must maintain required certifications and qualifications to continue employment.
Must have flexible work availability due to varied customer service center operating hours.
If a valid Georgia driver's license has not been held for at least three years at application, a motor vehicle record from the previous state of licensure must be obtained before hire.

Nice To Haves

At least three years of face-to-face customer service experience within the last five years.
At least three years of recent face-to-face cash transaction experience within the last five years, including handling cash, daily reconciliation, and processing credit card payments.
Live within 30 miles of the customer service center for which applying.
Bilingual skills.

Responsibilities

Help customers complete applications, records, and documents accurately.
Accompany drivers in vehicles for commercial skills tests and, in traditional or virtual capacity, for non-commercial skills tests to evaluate compliance with Georgia driving laws.
Conduct motorcycle and commercial license driving examinations in accordance with state laws and regulations.
Operate visual testing equipment.
Collect payments accurately by cash or credit card.
Assist with agency responsibilities and, when required, support operations at other customer service centers.