ICQA Associate
About The Position
The ICQA Associate monitors inventory activities for clients at a fulfillment center, helping operations teams stay focused on their day-to-day responsibilities while supporting client service, sustainable growth, and operational scalability. The role reports to the Area Manager, Supply Chain ICQA. The position includes researching and resolving inventory discrepancies, performing physical cycle counts, reconciling inventory variances, and communicating inventory-related updates to ICQA and merchant support teams. It also involves helping ensure products are handled, stored, and distributed in a way that maintains their safety, quality, and legality. Team members follow standard operating procedures, report concerns about product condition or integrity, maintain accurate records to support traceability, and contribute to continuous improvement and product-safety awareness. Additional duties may be assigned as necessary.
Requirements
- Ability to adapt quickly to changing conditions and solve problems promptly.
- Ability to identify inventory discrepancies, perform physical cycle counts, and reconcile inventory variances.
- Effective written and verbal communication skills and reading comprehension.
- Ability to multitask and handle multiple issues at once.
- Attention to detail.
- Ability to lift up to 50 pounds without health limitations.
- Ability to stand and walk continuously during shifts of up to 8–10 hours.
- Ability to bend, stoop, reach above, and push or pull frequently.
Responsibilities
- Investigate inventory discrepancies reported by the Operations team.
- Perform physical inventory cycle counts and reconcile inventory variances.
- Communicate updates and important client-related operational information directly to the ICQA Lead.
- Resolve merchant-facing requests related to inventory issues.
- Apply cycle-count and inventory-control processes according to written standard operating procedures.
- Research and resolve inventory variances promptly to support fulfillment of outbound orders.
- Communicate promptly with the MC team about orders that cannot be fulfilled because of inventory discrepancies.
- Handle, store, and distribute products in a manner that maintains their safety, quality, and legality.
- Follow standard operating procedures, report concerns related to product condition or integrity, and maintain accurate records supporting traceability.
- Contribute to continuous improvement and product-safety awareness.
- Perform additional duties and responsibilities as necessary.
- Flex into other departments as needed.
Benefits
- Medical, dental, vision, and basic life insurance.
- 401(k) match.
- Weekly paycheck with paid overtime eligibility.
- Pay Progression Program.
- Paid time off and sick time off.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
