ICQA Administrator - Troubleshooting, China Grove - Full Time

Macy's•China Grove, NC

1d•Onsite

About The Position

The ICQA Administrator researches, troubleshoots, and resolves systemic and physical facility-level inventory issues. The role communicates inventory accuracy issues to facility management when they could impede accurate and timely financial booking. Duties also include performing adjustments across multiple systems when needed, maintaining organized documentation under the Supply Chain retention policy, and following standard operating procedures and safety and security guidance. Other duties may be assigned.

Requirements

Two years of experience addressing complex issues using diplomacy and tact.
Two years of experience working with spreadsheets and reporting, and responding to questions or issues.
One year of experience in a distribution center.
Computer proficiency in Excel, SQL, Macros, Tables, PowerBI, and PowerPoint.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to work independently with minimal supervision and as part of a team.
Strong verbal and written communication, negotiation, leadership, problem-solving, and decision-making skills.
Integrity, accuracy, attention to detail, and a sense of urgency.
Ability to work a flexible schedule based on department and store or company needs, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to understand and communicate directions in the facility regarding standard operating processes.
Ability to use a PC, handheld computer, or similar device accurately and productively.
Candidates with a high school diploma or equivalent are encouraged to apply.

Nice To Haves

Inventory experience.

Responsibilities

Research, troubleshoot, and resolve systemic and physical facility-level inventory issues.
Communicate inventory accuracy issues to facility management when they could impede accurate and timely financial booking.
Use available tools and systems to investigate issues, identify potential root causes, and determine resolutions.
Recognize issues that may affect system integrity and alert facility management to prevent escalation.
Use judgment to perform adjustments within multiple systems when needed.
Maintain organized documents according to the Supply Chain documentation retention policy.
Follow standard operating procedures and safety and security guidance.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.