Seasonal Lead, China Grove - Full Time

Macy's•China Grove, NC

About The Position

The Warehouse Lead is responsible for achieving daily department goals established by the Operations Manager. The role monitors hourly performance, balances freight flow, validates time spent in each function, and adjusts staffing as needed. The Lead provides hands-on direction to fulfillment center colleagues, supports training and development, and helps ensure operational standards, productivity, safety, and service goals are met. The position requires regular, dependable attendance and punctuality, and a flexible schedule based on business needs.

Requirements

Strong verbal and written communication skills.
Ability to conduct operational training, cross-train colleagues, and support team development.
Organization and time-management skills to coordinate operations, maintain an orderly workplace, and prioritize tasks.
Ability to identify issues, analyze situations, and implement solutions to improve operational efficiency.
Proficiency with computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Ability to operate forklifts, pallet jacks, and other equipment as needed.
Ability to collaborate with team members and communicate effectively with customers, coworkers, and People Leaders.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourceful, self-motivated, and able to work independently and take initiative.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform heavy lifting and constant moving, standing, and reaching; stand for at least two consecutive hours; lift at least 50 pounds; and stoop, kneel, crouch, and climb ladders.
May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

High school diploma or equivalent; candidates with this qualification are encouraged to apply.

Responsibilities

Conduct daily meetings to discuss business priorities and transitions between shifts.
Encourage colleagues to suggest process and culture improvements and advocate for their ideas.
Ensure colleagues are trained, cross-trained, or certified in operational areas; identify training gaps and coordinate retraining with the Core Trainer and Operations Manager.
Help achieve KPIs and standards for merchandise movement, service levels, accuracy, and productivity.
Support continuous improvement goals and objectives.
Participate in new-hire onboarding, including facility tours and orientation, in partnership with the Core Trainer.
Maintain a clean and organized workplace and promote colleagues’ personal safety.
Communicate clearly and continuously, keeping others informed and presenting ideas and feedback effectively.
Coordinate daily operations across areas to support cooperation and alignment.
Provide hands-on direction to colleagues operating in the fulfillment center.
Recognize and celebrate individual and team performance with positive reinforcement.
Maintain the hourly process board and use it to drive performance within the process path.
Adjust staffing to address performance gaps identified through process board updates.
Have influential conversations with colleagues who are not following the defined quick reference guide methodology, and communicate those conversations to the Operations Manager.
Achieve daily department plans established by the Operations Manager.
Balance freight flow, validate colleagues’ time spent in functions, monitor hourly performance, and adjust staffing.
Foster an accepting and respectful environment that supports strong relationships and authentic connections with colleagues, customers, and communities.
Maintain regular and dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice